Summary

MGH Neurology | Onsite | Monday–Friday, 8:00 AM–4:30 PM. Make a difference in patient care while building your career in healthcare! Massachusetts General Hospital's Department of Neurology is seeking a full-time Practice Assistant II to join our team! In this role, you'll be an essential part of our clinical operations, helping ensure patients receive a welcoming, organized, and seamless experience throughout their care. As a key member of our team, you'll support daily practice operations through patient scheduling, registration, administrative coordination, and communication with patients and providers. This is a great opportunity for someone who enjoys a fast-paced environment, values teamwork, and is passionate about delivering exceptional patient service.

Job description

Job Summary

MGH Neurology | Onsite | Monday–Friday, 8:00 AM–4:30 PM. Make a difference in patient care while building your career in healthcare! Massachusetts General Hospital's Department of Neurology is seeking a full-time Practice Assistant II to join our team! In this role, you'll be an essential part of our clinical operations, helping ensure patients receive a welcoming, organized, and seamless experience throughout their care. As a key member of our team, you'll support daily practice operations through patient scheduling, registration, administrative coordination, and communication with patients and providers. This is a great opportunity for someone who enjoys a fast-paced environment, values teamwork, and is passionate about delivering exceptional patient service.

What You'll Do

Greet and assist patients, providing a positive experience during check-in and check-out.
Schedule appointments, manage provider calendars, and maintain accurate appointment records.
Answer incoming calls, respond to inquiries, and direct messages appropriately.
Maintain patient records, scan documents, and process billing forms and co-payments.
Coordinate medical records, laboratory results, prescription refill requests, and prior authorization inquiries.
Support daily administrative operations, including correspondence, filing, and document management.
Serve as a resource for scheduling, registration, and billing systems, assisting with training as needed.
Assist with more complex scheduling needs, including surgical scheduling and provider schedule adjustments, as appropriate.

Qualifications

High school diploma or equivalent required.
2–3 years of office experience required.
Proficiency in Microsoft Office Suite and general office procedures.
Strong communication, customer service, and interpersonal skills.
Excellent organizational skills with the ability to prioritize and manage multiple responsibilities.
Ability to handle patient inquiries, resolve routine issues, and maintain accurate records.
Comfortable working in a fast-paced, patient-focused environment.

Requirements

High school diploma or equivalent required.
2–3 years of office experience required.
Proficiency in Microsoft Office Suite and general office procedures.
Strong communication, customer service, and interpersonal skills.
Excellent organizational skills with the ability to prioritize and manage multiple responsibilities.
Ability to handle patient inquiries, resolve routine issues, and maintain accurate records.
Comfortable working in a fast-paced, patient-focused environment.

Benefits

Medical, Dental & Vision
403(b) Retirement Plan
Tuition Reimbursement
Discounted MBTA Pass
Career Growth Opportunities

Company overview

Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.