Practice Assistant II, Neurosurgery
Mass General Brigham
Summary
Build your career in healthcare while making a meaningful difference in the patient experience! We are seeking a friendly, organized, and patient-focused Practice Assistant II to join our Neurosurgery team at Massachusetts General Hospital. In this important administrative role, you'll help ensure smooth and efficient practice operations while supporting patients, providers, and clinical staff in a fast-paced, specialized healthcare environment.
Job description
What You'll Do
- Serve as a key point of contact for patients, providing a welcoming and professional experience throughout scheduling, check-in, and check-out.
- Coordinate patient appointments, maintain accurate scheduling records, answer incoming calls, and respond to patient inquiries.
- Process patient billing forms, scan documentation into Epic, and request medical records and laboratory results as needed.
- Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring messages are directed appropriately.
- Support daily administrative operations, including preparing schedules, managing correspondence, filing, and maintaining organized patient records.
- Collect co-payments when required and assist with registration and billing processes.
- Serve as an Epic Super User for scheduling, registration, and billing systems, providing guidance and training to colleagues as needed. Epic training is provided!
- Support more complex administrative functions, including surgical scheduling and provider schedule changes or blocking, as assigned.
- Collaborate with physicians, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.
Qualifications
- High school diploma or equivalent required.
- 2–3 years of office experience required.
- Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
- Strong written and verbal communication skills with the ability to communicate effectively with patients, providers, and colleagues.
- Excellent organizational, multitasking, and time management skills.
- Ability to manage routine and non-routine phone inquiries, resolve routine issues, and maintain accurate documentation.
- Ability to follow established protocols, manage competing priorities, and work collaboratively in a busy healthcare environment.
Requirements
- High school diploma or equivalent required
- 2–3 years of office experience required
- Proficiency in Microsoft Office Suite
- Familiarity with standard office procedures and technology
- Strong written and verbal communication skills
- Excellent organizational, multitasking, and time management skills
- Ability to manage routine and non-routine phone inquiries
- Ability to follow established protocols and manage competing priorities
- Ability to work collaboratively in a busy healthcare environment
Benefits
- Medical, Dental & Vision
- 403(b) Retirement Plan
- Tuition Reimbursement
- Discounted MBTA Pass
- Hybrid Work Arrangement
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.