Practice Assistant II, Orthopedics
Mass General Brigham
Summary
Build your career in healthcare while making a meaningful difference in the patient experience! We are seeking a friendly, organized, and patient-focused Practice Assistant II to join the Department of Orthopedics. In this highly visible role, you'll support both administrative and clinical operations while helping patients feel welcomed, informed, and supported throughout their visit.
Job description
What You'll Do
- Serve as a key point of contact for patients, providing a welcoming and professional experience throughout scheduling, check-in, and check-out.
- Coordinate patient appointments, maintain appointment records, answer incoming calls, and respond to routine patient inquiries.
- Process patient billing forms, scan documentation into the medical record, and request outside medical records and laboratory results as needed.
- Support daily office operations, including filing, correspondence, schedules, mail, faxes, and other administrative tasks.
- Collect co-payments when required and assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
- Serve as a resource for scheduling, registration, and billing systems, providing assistance and training to colleagues as needed.
- Support more advanced administrative functions, including surgical scheduling and provider schedule changes or blocking, as assigned.
- Collaborate with patients, providers, and administrative staff to help ensure efficient practice operations and a positive patient experience.
Qualifications
- High school diploma or equivalent required.
- 2–3 years of office experience required.
- Proficiency in Microsoft Office Suite and familiarity with standard office operations and procedures.
- Strong written and verbal communication skills.
- Ability to manage phone inquiries, resolve routine issues, and communicate clearly with patients and colleagues.
- Strong organizational and time management skills with the ability to manage multiple tasks effectively.
- Ability to follow established protocols, work within systems, and maintain accuracy in a busy practice environment.
Requirements
- High school diploma or equivalent required
- 2–3 years of office experience required
- Proficiency in Microsoft Office Suite
- Familiarity with standard office operations and procedures
- Strong written and verbal communication skills
- Ability to manage phone inquiries and resolve routine issues
- Strong organizational and time management skills
- Ability to follow established protocols and maintain accuracy
Benefits
- Medical, Dental & Vision
- 403(b) Retirement Plan
- Tuition Reimbursement
- Discounted MBTA Pass
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.