Practice Assistant II - Per Diem
Mass General Brigham
Summary
We're looking for a flexible, dependable candidate who thrives in a fast-paced urgent care environment and is comfortable working independently. The ideal candidate will have prior urgent care or medical front desk/registration experience, strong multitasking skills, and the ability to manage full patient registration while providing a welcoming experience for patients. This per diem opportunity is especially well suited for someone with evening and weekend availability who is interested in providing coverage for vacations, PTO, leaves, and call-outs.
Job description
Job Summary
We're looking for a flexible, dependable candidate who thrives in a fast-paced urgent care environment and is comfortable working independently. The ideal candidate will have prior urgent care or medical front desk/registration experience, strong multitasking skills, and the ability to manage full patient registration while providing a welcoming experience for patients. This per diem opportunity is especially well suited for someone with evening and weekend availability who is interested in providing coverage for vacations, PTO, leaves, and call-outs.
The Practice Assistant II supports efficient practice operations by providing administrative and patient-facing support under general supervision. Responsibilities include scheduling, check-in/check-out, patient communication, and office coordination. Duties may vary by department.
What You'll Do
- Schedule patient appointments and maintain appointment records.
- Greet and assist patients and respond to routine inquiries.
- Manage phone calls, appointment scheduling, and message routing.
- Process billing forms and scan documents into EPIC.
- Request medical records and laboratory results.
- Distribute mail and faxes and prepare routine correspondence.
- Collect patient co-payments as needed.
- Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
- Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
- Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.
Qualifications
Education: High School Diploma or equivalent required.
Experience: 2–3 years of office experience required.
Knowledge, Skills & Abilities
- Proficiency with Microsoft Office and standard office equipment.
- Knowledge of office operations and administrative procedures.
- Strong phone, customer service, verbal, and written communication skills.
- Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
- Excellent organizational and time-management skills.
- Ability to follow established processes and work effectively within a team.
Requirements
- High School Diploma or equivalent required
- 2–3 years of office experience required
- Proficiency with Microsoft Office and standard office equipment
- Knowledge of office operations and administrative procedures
- Strong phone, customer service, verbal, and written communication skills
- Ability to manage multiple priorities and maintain accuracy in a fast-paced environment
- Excellent organizational and time-management skills
- Ability to follow established processes and work effectively within a team
Benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.