Practice Assistant II - Southern Jamaica Plain Health Center
Mass General Brigham
Summary
Join Our Team as a Practice Assistant. Are you organized, friendly, and ready to be the welcoming first point of contact for patients? In this administrative role (no direct patient care required), you'll keep our clinical practice running smoothly by supporting patients, providers, and the care team, with guidance from your supervisor.
Job description
Job Summary
Join Our Team as a Practice Assistant. Are you organized, friendly, and ready to be the welcoming first point of contact for patients? In this administrative role (no direct patient care required), you'll keep our clinical practice running smoothly by supporting patients, providers, and the care team, with guidance from your supervisor.
What You'll Do
- Greet patients and manage check-in, check-out, and appointment scheduling
- Answer phones, help callers with routine questions, and maintain appointment records
- Handle messages related to prior authorizations, provider questions, prescription refills, and test results
- Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR)
- Request medical records and lab results; file materials, print schedules, and distribute mail and faxes
- Type forms, records, schedules, and memos as directed
- Serve as a "Super User" for scheduling, registration, and billing systems, and help train colleagues
- Take on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills grow
Why You'll Love It
- Make a real difference in every patient's experience
- Build valuable healthcare administration and systems skills
- Grow into more specialized responsibilities as your competency advances
- Be part of a collaborative team that keeps patient care moving
Specific duties may vary by department.
What You'll Bring
- High school diploma or equivalent (required)
- 2–3 years of office experience (required)
- Proficiency with Office Suite and a solid understanding of office procedures
- Strong written and verbal communication skills
- Excellent organization and time management skills
- Bonus: Certified Medical Administrative Assistant (CMAA) certification
Requirements
- High school diploma or equivalent
- 2–3 years of office experience
- Proficiency with Office Suite
- Solid understanding of office procedures
- Strong written and verbal communication skills
- Excellent organization and time management skills
- Certified Medical Administrative Assistant (CMAA) certification (preferred)
Benefits
- Medical, Dental & Vision
- 403b retirement plan
- Tuition reimbursement
- Discounted MBTA pass
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.