Practice Assistant II, Sports Medicine
Mass General Brigham
Summary
Step into a role where your work truly makes a difference every day! As a vital member of our team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. This position is primarily focused on patient check-out and back-desk operations, while also providing coverage for administrative team members during absences. In this fast-paced orthopedic practice, you will play an important role in delivering an exceptional patient experience by coordinating follow-up care, scheduling appointments, supporting providers and staff, and ensuring the efficient flow of information throughout the practice.
Job description
Essential Functions
- Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
- Make patient appointments and maintain appointment records.
- Greet and assist patients.
- Answer telephones, assist callers with routine inquiries, and schedule appointments.
- File materials in patient folders and print appointment schedules.
- Process patient billing forms and scan documents to patient medical record/EPIC.
- Call for patient medical records and laboratory test results.
- Open and distribute unit mail or faxes.
- Type forms, records, schedules, memos, etc. as directed.
- May be required to accept co-payments.
- Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
- Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
- Provide assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Qualifications
High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Office experience 2-3 years required.
Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Requirements
- High School Diploma or Equivalent required
- Office experience 2-3 years required
- Proficiency with all Office Suite
- Knowledge of office operations and standards
- Understanding of office procedures including filing, copying, scanning, printing and faxing
- Ability to use phone system and manage more non-routine phone calls
- Communicating effectively in writing
- Talking to others to convey information effectively
- Understanding written sentences and paragraphs in work related documents
- Managing one's own time and the time of others
- Well organized and good time management skills
Benefits
- Medical, Dental & Vision
- 403b retirement plan
- Tuition reimbursement
- Discounted MBTA pass
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.