Practice Assistant II - Waltham
Mass General Brigham
Summary
Department: GI. Schedule: Monday–Friday | Business Hours | Onsite. Join MGB as a Practice Assistant II and become an important part of a busy, patient-focused clinical team. You’ll help create a welcoming, efficient experience for patients while supporting providers and keeping daily practice operations running smoothly.
Job description
Job Summary
Department: GI. Schedule: Monday–Friday | Business Hours | Onsite. Join MGB as a Practice Assistant II and become an important part of a busy, patient-focused clinical team. You’ll help create a welcoming, efficient experience for patients while supporting providers and keeping daily practice operations running smoothly.
What You’ll Do
- Coordinate patient appointments and provider schedules
- Welcome patients and support check-in, check-out, and co-pay collection
- Answer calls, route messages, and assist with patient questions
- Coordinate prior authorizations, prescription requests, test results, and provider messages
- Process billing forms and maintain patient records in EPIC
- Support advanced or surgical scheduling as needed
- Serve as an EPIC Super User, with training provided
- Assist with staff training and day-to-day practice operations
What You’ll Bring
- High school diploma or equivalent required
- 2–3 years of office or administrative experience
- Proficiency with Microsoft Office and standard office technology
- Strong customer service and communication skills
- Excellent organization and time-management skills
- Ability to manage multiple priorities while maintaining accuracy and attention to detail
- Collaborative approach and ability to work effectively as part of a team
- Knowledge of general office operations and administrative procedures
Requirements
- High school diploma or equivalent required
- 2–3 years of office or administrative experience
- Proficiency with Microsoft Office and standard office technology
- Strong customer service and communication skills
- Excellent organization and time-management skills
- Ability to manage multiple priorities while maintaining accuracy and attention to detail
- Collaborative approach and ability to work effectively as part of a team
- Knowledge of general office operations and administrative procedures
Benefits
- Medical, Dental & Vision
- 403(b) Retirement Plan
- Tuition Reimbursement
- Discounted MBTA Pass
- Paid Time Off
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.