Practice Assistant Lead
Mass General Brigham
Summary
Responsible for ensuring the smooth operation of clinical practice, providing leadership to the clinic team, and enhancing patient care delivery. This position requires a proactive individual with strong organizational and communication skills who can effectively manage administrative tasks while supervising support staff.
Job description
Job Summary
Responsible for ensuring the smooth operation of clinical practice, providing leadership to the clinic team, and enhancing patient care delivery. This position requires a proactive individual with strong organizational and communication skills who can effectively manage administrative tasks while supervising support staff.
Essential Functions
- Supervise and mentor clinic support staff, including administrative and clinical assistants.
- Oversee daily operations to ensure efficient workflow and high-quality patient care.
- Collaborate with healthcare providers to coordinate patient appointments and manage patient flow.
- Implement and maintain clinic policies and procedures to enhance operational efficiency.
- Assist in training new staff and providing ongoing education for existing staff.
- Manage patient inquiries, concerns, and feedback to ensure satisfaction and compliance with standards.
Qualifications
Education
- Required: Associate's degree in Healthcare Administration
- Preferred: Bachelor's degree in Healthcare Administration
- Experience in lieu of degree: No. Candidates must meet the minimum education requirement.
Experience
- Required: 3–5 years of experience working in a healthcare setting
- Required: 2–3 years of experience in a leadership or supervisory role
Knowledge, Skills and Abilities
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in electronic health record (EHR) systems and office software.
- Knowledge of medical terminology, billing, and coding processes.
- Ability to multitask and manage competing priorities in a fast-paced environment.
Requirements
- Associate's degree in Healthcare Administration (required)
- Bachelor's degree in Healthcare Administration (preferred)
- 3–5 years of experience working in a healthcare setting
- 2–3 years of experience in a leadership or supervisory role
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Proficiency in electronic health record (EHR) systems and office software
- Knowledge of medical terminology, billing, and coding processes
- Ability to multitask and manage competing priorities in a fast-paced environment
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 403(b) Retirement Plan
- Tuition Reimbursement
- Discounted MBTA Pass
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.