Practice Manager
GENERATIONS FAMILY HEALTH CENTER INC
Summary
The Practice Manager is the site-based operational leader accountable for the day-to-day performance, coordination, and readiness of the assigned ancillary site. The position provides administrative leadership to assigned staff; supports clinicians and clinical leaders; and promotes safe, efficient, patient-centered, and compliant operations.
Job description
Position Summary
The Practice Manager is the site-based operational leader accountable for the day-to-day performance, coordination, and readiness of the assigned ancillary site. The position provides administrative leadership to assigned staff; supports clinicians and clinical leaders; and promotes safe, efficient, patient-centered, and compliant operations.
Primary Duties and Responsibilities
- Site Leadership and Daily Operations.
- Staff Leadership and Workforce Management.
- Patient Access, Flow and Experience.
- Clinician, Nursing and Clinical Partnership.
- Service Integration and Organizational Collaboration.
- Quality, Compliance, Safety and Readiness.
- Performance, Productivity and Improvement.
- Revenue Cycle and Resource Stewardship.
- Facility, Technology and Site Readiness.
- Organizational and Labor Responsibilities.
Requirements
- Bachelor's degree in health care administration, business administration, public health, nursing, or a related field preferred; equivalent education and progressively responsible management experience may be considered.
- Minimum three (3) years of ambulatory health care or comparable operations experience, including supervisory or management responsibilities, preferred; FQHC or community health center experience strongly preferred.
- Demonstrated experience in staff supervision, scheduling, patient flow, patient service, performance improvement, change implementation, and operational problem-solving.
- Proficiency with electronic health record and practice-management systems and data reporting; knowledge of relevant FQHC, HRSA, FTCA, PCMH, accreditation, privacy, quality, safety, and labor requirements preferred.
- Prior clinical-support experience or certification, including Medical Assistant or LPN experience, and bilingual abilities are preferred but not required.
Benefits
- 5 weeks PTO
- 9 paid holidays
- Medical, Dental & Vision
- Life Insurance
- 403(b) Retirement Plan
- Malpractice Insurance
- Voluntary Life Insurance
- Employee Assistance Program
- FSA & DCA
Company overview
Generations Family Health Center, Inc. is a private, not-for-profit, regional Federally Qualified Health Center (FQHC) that has been serving eastern Connecticut since 1984. As a comprehensive community health provider, Generations offers a full continuum of care including primary health services, oral health care, behavioral health services, and comprehensive support services. The organization operates multiple clinical sites across Willimantic, Norwich, Putnam, and Danielson, along with school-based health centers and a mobile health unit that brings essential services directly to underserved communities. Generations is committed to providing accessible, affordable healthcare regardless of patients' insurance status or ability to pay, operating on a sliding fee scale to ensure equitable access. The organization serves diverse populations through specialized programs including agricultural workers, children in foster care, individuals experiencing homelessness, and those with special healthcare needs. With a mission focused on quality, compassionate care for all generations, Generations has established itself as a vital healthcare resource in eastern Connecticut, recognized for its commitment to diversity, equity, and inclusion in both patient care and workplace culture.