Practice Manager I
Lehigh Valley Health Network
Summary
The Practice Manager I is responsible for directing, supervising and coordinating daily activities of a Physician Practice. The Manager may serve as the primary leader of a mid-sized office, and may also be responsible for a Practice Supervisor at their location. The Practice managed is typically multi-specialty with up to 10 providers. Practice Manager I's often work in an office with low to moderate complexity based on services provided and with patient volumes averaging less than 400 visits weekly.
Job description
Job Duties
- Supervises Physician Practice operations to ensure prompt and courteous treatment of patients as well as other aspects of the Practice.
- Assists in developing policies and procedures in conjunction with upper management to maintain the effective and efficient operation of the Practice.
- Manages personnel issues including new employee training, performance management and disciplinary actions.
- Interviews new employee prospects and participates in hiring decisions for designated office.
- Responsive to the needs and requests of providers and escalates issues to Managers and/or Administrators where appropriate.
- Performs annual written performance appraisals of support staff.
- Performs other duties as assigned.
- Customer service focused. Responsible for maintaining a safe, efficient and welcoming environment for patients and staff.
Minimum Qualifications
- High School Diploma/GED
- 2 years in a Physician Practice or Healthcare setting
- Understanding of the necessity and value of teamwork, ability to work effectively as part of a team
- Knowledge of and ability to use office electronic calendaring software and capabilities
- Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions
- Knowledge of and ability to adhere to existing customer support service agreements and the associated support levels and activities
- Knowledge of and ability to use office support tools available on the desktop (e.g., word processing, e-mail, presentation software and spreadsheets)
- Knowledge of and ability to use office electronic mail software and capabilities
Preferred Qualifications
- Bachelor's Degree
- 1 year Management/Supervisory experience preferred
Requirements
- High School Diploma/GED
- 2 years in a Physician Practice or Healthcare setting
- Understanding of the necessity and value of teamwork, ability to work effectively as part of a team
- Knowledge of and ability to use office electronic calendaring software and capabilities
- Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions
- Knowledge of and ability to adhere to existing customer support service agreements and the associated support levels and activities
- Knowledge of and ability to use office support tools available on the desktop (e.g., word processing, e-mail, presentation software and spreadsheets)
- Knowledge of and ability to use office electronic mail software and capabilities
- Bachelor's Degree preferred
- 1 year Management/Supervisory experience preferred
Company overview
Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.