Practice Manager

Practice Management / Operations

• Management of all practice activities including: patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, cash posting, clinic certifications and licenses, required education, inventory and resource utilization.
• Ensure smooth, accurate, efficient, safe, high quality, compliant, productive operations of assigned medical practices in accordance with state, federal and local regulations, and requirements.
• Develop, implement and maintain office policies and procedures. Uphold IPM and UHS policies, goals, and standards.
• Facilitate consistent and productive formal and informal communication and practice rounding with all practice personnel, including providers.
• Ensures accurate front-end revenue cycle operations.
• Ensure adequate practice staffing and composes monthly practice schedules.
• Reviews practice related reports: patient satisfaction, quality dashboards, revenue cycle reports, productivity dashboards, P&Ls, etc.
• Collects data, prepares reports and analyzes practice statistics.
• Emphasizes high quality patient care.
• Champions IPM and market initiatives.
• Resolves issues regarding staffing, office space, equipment, and supplies.
• Participates in supply chain cycle (ordering, pre-approval, check request, A/P).
• Support and promote providers revenue generating activities. Implement and support provider marketing and action planning around practice volume increases.
• Collaborates with EMR specialists to improve usage and workflow with templates, schedules, EMR and dictation software.
• Serves a primary liaison for all internal and external stakeholders fosters a collaborative work environment.
• Fosters patient centered environment focused on quality, safety, and patient satisfaction.

Human Resources / Team Building / Leadership

• Exhibits effective leadership skills through planning, organizing, directing, and coordinating practice functions in relation to IPM and UHS vision, mission, goals, values and policies and procedures.
• Promotes professional development of staff through competency-based job descriptions.
• Assigns appropriate tasks and provides resources to allow staff to perform successfully and provides timely feedback for positive actions and any area of improvement.
• Recruits, on boards, orients, and trains staff to meet practice and organizational needs.
• Monitors, mentors, and documents staff performance, taking appropriate actions (to include corrective action, when warranted) in a timely basis.
• Participates in performance evaluations.
• Participates in and coordinates new employee and provider onboarding process.
• Appropriate delegation of responsibilities.
• Consistently and fairly executes policies, procedures, and regulations.

Financial Knowledge and Cost-Effective Leadership

• Monitors overhead expense and works with providers and clinic staff to continuously improve expenses, maintain a lean operation model, and minimize provider subsidy.
• Monitors A/R and revenue cycle dashboards for assigned practices and takes necessary steps to achieve/exceed goals.
• Action planning for operational budget variances.
• Adequately staffs and adjusts staffing ratios to volume.
• Participates in annual operating and capital budget preparation for assigned practices.
• Works with front-end team to reduce first pass denials, secures eligibility, referrals, and capture of point of service cash.
• Able to answer basic provider statistical questions on individual and practice volume and billing stats.
• Oversight of daily cash collection through reconciliation, deposit and documentation of deposit process.
• Works with providers to ensure encounters and charts closed in a timely fashion.

Effective Problem Solving, Process Improvement, and Decision Making

• Exhibits the ability to prioritize and handle a variety of tasks concurrently to meet deadlines.
• Recognizes and identifies causes of problems and issues (root cause analysis).
• Appropriate action planning and process improvement.
• Ownership and accountability of problems and issues.
• Utilizes critical thinking skills and is solution focused in problems resolution.
• Exhibit the ability to multitask, remaining calm under stressful situations and problem solving in a timely manner.

Strategic Planning, Initiative, and Project Management

• Participates in annual operating and capital budget preparation for assigned practices.
• Coordinates with senior leadership in strategic planning, supply chain management.