Practice Supervisor, HVI Yawkey Center

Job Summary

MGH Heart & Vascular Institute, Yawkey Center | Onsite | Full-Time. Seeking an organized, motivated, and collaborative Practice Supervisor to join the Heart & Vascular Institute at Massachusetts General Hospital's Yawkey Clinic. In this leadership role, you'll oversee daily outpatient practice operations, supervise administrative and clinical support staff, and help ensure an efficient, welcoming, and patient-centered environment.

What You'll Do

• Oversee daily outpatient practice operations, ensuring efficient workflows, appropriate staffing, and a positive patient experience.
• Supervise, coach, and support clinical and administrative support staff, providing day-to-day guidance and direction.
• Lead recruitment, hiring, onboarding, training, performance evaluations, and professional development for assigned staff.
• Assign responsibilities, monitor performance, and promote accountability, teamwork, and consistent service standards.
• Coordinate patient scheduling, staff coverage, appointment availability, wait times, ancillary testing, and follow-up processes.
• Oversee administrative and financial workflows, including referrals, insurance verification, registration, co-payment collection, and billing.
• Identify operational challenges, evaluate workflows, and implement improvements that enhance efficiency and patient access.
• Monitor practice communication systems, telephone operations, and patient volume to ensure timely and effective service.
• Manage purchasing activities, including purchase orders, petty cash, check requests, and office supply inventories.
• Maintain adequate office supplies and equipment to support uninterrupted practice operations.
• Collaborate with cardiovascular providers, practice leadership, and multidisciplinary teams to address operational priorities and support departmental goals.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in a related field preferred.
• Prior supervisory experience required.
• 2–3 years of experience working in an academic healthcare environment required.
• Strong leadership skills with the ability to motivate, coach, and develop staff.
• Proficiency in Microsoft Office Suite and familiarity with healthcare administrative systems.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with staff at all levels.
• Strong organizational, problem-solving, and time management skills.
• Ability to manage multiple priorities, adapt to changing operational needs, and meet competing deadlines.
• Knowledge of healthcare practice operations, patient access, registration, insurance verification, and billing processes.
• Understanding of Generally Accepted Accounting Principles (GAAP).
• Ability to exercise sound judgment, maintain accountability, and contribute to a positive, team-oriented work environment.