Practice Support Coach
Nexus Family Healing
Summary
The Practice Support Coach provides on-site, in-the-moment coaching, mentoring, and practice support to direct care staff working in residential treatment programs. The position works alongside staff in the treatment environment to strengthen self-awareness, emotional regulation, trauma-informed care, therapeutic relationship-building, professional judgment, and effective responses to challenging situations.
Job description
The Practice Support Coach serves as a trusted resource who observes practice, models effective interventions, provides timely feedback, and facilitates reflective conversations and debriefings. The role supports staff growth, resilience, accountability, and consistent practice while helping maintain a safe, therapeutic, and healing environment for youth and employees. This position does not have direct supervisory authority and works in partnership with program leadership, clinical staff, and direct care teams.
Primary Responsibilities
- Provide real-time coaching and support to direct care staff in residential treatment settings, modeling trauma-informed and therapeutic interventions.
- Observe staff-youth interactions and offer guidance to promote effective communication, professional boundaries, and treatment best practices.
- Facilitate reflective debriefings following challenging situations to support staff growth, self-awareness, and accountability.
- Mentor and develop employees through ongoing coaching, feedback, and skill-building.
- Promote emotional wellness by reinforcing resilience, stress management, and healthy professional practices.
- Collaborate with supervisors, clinicians, nursing, education, and leadership teams to support staff success and program effectiveness.
- Assist with training in areas such as trauma-informed care, crisis intervention, de-escalation, therapeutic communication, and emotional regulation.
- Identify trends and development opportunities to help improve staff performance, consistency, and quality of care.
- Support a positive workplace culture focused on safety, learning, collaboration, and continuous improvement.
- Maintain compliance with company policies, required training, and certification requirements.
Preferred Education and Experience
- Master's degree in Social Work, Counseling, Psychology, Education, Human Services, or a related field.
- Training or experience in reflective practice, coaching, consultation, staff development, or reflective supervision.
- Experience facilitating training and supporting organizational practice improvement.
- Experience with crisis intervention, de-escalation, staff wellness, and resilience initiatives.
Physical Demands
- May be required to assist staff in approved physical holds or crisis interventions involving clients.
- Must be able to lift up to 50 pounds unassisted and up to 100 pounds with assistance.
- Must be able to stand and walk for extended periods of time (2-4 hours).
- Must be able to twist, bend, and stretch in a manner conducive to daily activities within a residential treatment facility.
Requirements
- Bachelor's degree in Social Work, Psychology, Counseling, Human Services, Education, Behavioral Science, or a related field
- 3+ years of experience working in residential treatment, behavioral health, child welfare, juvenile justice, education, or a related human services setting
- Experience coaching, mentoring, training, leading, or supporting staff development
- Knowledge of trauma-informed care, youth development, relationship-based interventions, crisis prevention, and de-escalation
- Strong interpersonal, written, verbal, facilitation, and problem-solving skills
- Ability to build trust and effective working relationships while maintaining role clarity, confidentiality, and professional boundaries
- Valid driver's license required
- Must meet state regulating agency and Nexus Home Office driving requirements
- Must successfully pass applicable federal and state criminal background checks
- Must participate in, complete, and successfully pass agency-specific therapeutic intervention/restraint training and examination
Benefits
- Four weeks PTO first year
- Health insurance options
- No-cost life insurance
- Short/long-term disability insurance
- 401(k) matching
- Talkspace therapy benefit
- Hinge Health benefit
- Carrot Fertility benefit
- Tuition assistance
- Training opportunities
- Advancement pathways
- Internal promotion
Company overview
Nexus Family Healing is a specialized mental health care organization focused on providing comprehensive therapeutic services for children, adolescents, and families. The organization operates as a healthcare provider in the mental health sector, offering evidence-based treatment programs designed to address complex emotional and behavioral challenges. Nexus Family Healing employs a family-centered approach to healing, recognizing that sustainable recovery often requires addressing systemic family dynamics alongside individual therapeutic needs. Their services typically include residential treatment, outpatient therapy, family counseling, and specialized programs for trauma recovery. The organization is dedicated to creating safe, supportive environments where young people can develop coping skills, build resilience, and work toward emotional wellness. With a commitment to clinical excellence and compassionate care, Nexus Family Healing serves as an important resource for families navigating mental health challenges, providing structured therapeutic interventions that promote long-term healing and family reunification when appropriate.