Practice Support Specialist (Onsite)
aptihealth
Summary
As a Practice Support Specialist, you'll be part of our Practice Support team and the go-to person on site in our Clifton Park office. You'll help patients, referring partners, and internal staff get what they need by managing inquiries over the phone, by email, and through electronic ticketing, making sure questions are answered and requests are handled quickly and professionally.
Job description
This full-time, in-person role is based in our Clifton Park office. Days and hours are Monday–Friday, 9 a.m.–5 p.m. Along with supporting patients and partners, you'll keep the office running smoothly by handling mail, keeping supplies stocked, and making sure the space stays organized.
You'll also handle key support tasks such as verifying benefit eligibility, scheduling and rescheduling appointments, and assisting patients with registration and other needs. Training will be provided.
This role is all about creating a welcoming, efficient, and supportive environment that makes it easy for patients and partners to get the help they need and ensures the office operates smoothly.
Requirements
- High School diploma or GED required
- Associate degree strongly preferred
- Experience in a customer service or call center role a plus
- Excellent verbal and written communication skills
- Comfortable navigating multiple software platforms and web-based applications
- Ability to work in a HIPAA-compliant manner with sensitive and private data
- Experience with patient scheduling or registration is a plus
- Experience with insurance eligibility verification is a plus
- Prior experience in a medical or behavioral health setting is a plus
- Experience using Zendesk or similar ticketing systems preferred
- Experience with EHR or EMR systems is a plus
- Experience with standard office productivity tools is a plus
- Bilingual or multilingual proficiency is a plus
- Availability to work full-time, on-site in Clifton Park, New York, during standard Monday–Friday business hours
- Must be eligible to work in the United States
Benefits
- Medical, Dental & Vision
- Paid Time Off
- Sick Time
- Paid Company Holidays
- 401(k) 2% Match
- Voluntary Life Insurance
- Employee Assistance Program
- Annual Expense Stipend
Company overview
aptihealth is a Boston-based behavioral health engagement company founded in 2017 that specializes in integrating physical and behavioral healthcare through a comprehensive digital platform. The company provides evidence-based tele-behavioral health services, connecting patients with licensed behavioral health specialists for 90-day and extended care therapy programs. aptihealth's proprietary 15 Life Domain Clinical Framework enables thorough assessment and personalized treatment plans for individuals aged 5 and older, addressing conditions ranging from mild symptoms to complex mental health needs. The platform serves multiple stakeholders including health plans, health systems, primary care providers, and employers, offering services such as therapy and counseling, psychiatry and medication management, and specialized care for children and adolescents. With $63.3 million in funding from investors including Vista Equity Partners, Takeda, and Claritas Capital, aptihealth has demonstrated significant clinical outcomes including 44% reduction in symptom severity, 100% reduction in hospitalizations, and 68% reduction in emergency room visits among its patient population. The company's technology-driven approach aims to reduce fragmentation in behavioral healthcare delivery while improving access, engagement, and treatment outcomes across diverse patient populations.