Prenatal Peds Scheduler

About the Role

Schedules, pre-certifies, verifies and documents procedures for Children's Hospital Fetal Medicine Institute. Works with parents, referring Maternal and Fetal Medicine offices, and other CNMC departments to schedule patients in a timely manner. Assures that registrations and insurance information are correct. Verifies guardianship/custody issues that might arise.

Patient Service Activities - Registration and Scheduling

• Process patient Pregnancy/Fetal Plan of Care from Physicians, Nurse Practitioners and Genetic Counselors.
• Confirm and correct computer aided, on-line registration with parent/guardian via telephone or in person; collect personal and insurance information.
• Discuss co-payment, deposits or payment in full requirements with parents prior to scheduled appointment; counsel parent or refer parent to Medlaw for financial counseling or establishing payment schedule.
• Contact and verify insurance company in a timely manner to pre-certify procedure, document pre-certification notes in STAR registration system and MADAMS database; contact MFMs for referrals and/or H&Ps as needed.
• Schedule various diagnostic tests using RadNet; call parent/guardian to schedule procedures and appointments for both prenatal and postnatal patients.
• Schedule patients for an appointment with physician, nurse practitioner or genetic counselor; send parent a confirmation letter of procedure/appointment.
• Coordinate appointments and/or procedures with other departments per patient needs; follow-up with each parent/patient until clinic visits are scheduled.
• Send delivery letters to outside MFMs and pediatricians after each patient visit.
• Verify that all patient visit reports are completed.

MADAMS System Management

• Post detailed notes into MADAMS database utilizing the policy guidelines.
• Maximize the Fetal Medicine Institute room block time utilization; confirm cases with the physicians and care coordinators.
• Contact system managers immediately when problems occur.

Confirmation of Procedures

• Assure that a registration for the appointments and diagnostics are in Cerner, STAR, and MADAMS systems at least two days prior to date of procedure or clinic visit.
• Confirm with parent/guardian; facilitate consents for patients who are wards of the state/district.
• Confirm that there is a Consent, Pregnancy Plan of Care and History & physical form for patients; log information into MADAMS database.
• Retrieve any rescheduled patients from referral logs promptly to ensure no delay on the day of service.

Peer Support

• Provide expertise and help to other schedulers.
• Share new insurance notifications and changes with the schedulers and managers.
• Immediately notify care team by email of any cancellations and add-on cases.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance.
• Continuously validate and verify information needed for decision making or documentation.
• Stop in the face of uncertainty and take time to resolve the situation.
• Demonstrate accurate, clear and timely verbal and written communication.
• Actively promote safety for patients, families, visitors and co-workers.
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.