Pricing Compliance Specialist

Job Summary

The Pricing Compliance Specialist is responsible for creating, maintaining, and validating customer and pricing records, ensuring alignment with executed contracts and IHN agreements. This role generates and analyzes reports to identify upcoming price changes, communicates implementation details to customers, and partners with the Commercial Operations team to execute required updates. This position develops pricing for GPO and IDN agreements and collaborates with Corporate Account Directors and Sales to review expired or expiring contracts.

Additionally, the Pricing Compliance Specialist will work with the Customer Success Team and Standing Order Team to review price discrepancies and ensure that pricing is accurately reflected on orders submitted by automated solutions or platforms, or on standing orders. The Specialist serves as a liaison between Sales and Customers, directly communicating with customers to investigate and resolve pricing issues. This role investigates and resolves sales order pricing discrepancies, conducts root cause analyses, and performs analytical reviews to identify recurring non-conformities. Based on findings, the Specialist will work closely with Sales and Customers to implement corrective and preventive actions that improve pricing accuracy, strengthen compliance, and reduce future pricing issues.

Key Accountabilities

• Ensure accurate storage of critical data such as GPO and IHN affiliations, membership ID classifications, eligible pricing tiers, and tax exemption settings.
• Review and create pricing offers for IDNs, GPOs, Master Agreements, and Reagent Rental customers.
• Provide training and mentorship to Pricing Compliance Coordinator I and II team members.
• Monitor and review pricing expiration reports using SAP Sales Statistics to identify expiring prices and communicate changes to customers.
• Generate reports to ensure timely distribution of customer price increase letters and implement contractual terms as required.
• Investigate and resolve customer order pricing discrepancies, communicating resolutions effectively or applying necessary account updates.
• Conduct pricing analysis for customers, IDNs, and GPOs.
• Implement reagent and service pricing based on signed customer documentation or Master Agreements.
• Perform other duties as assigned.

Skills & Capabilities

• Ability to multitask and prioritize effectively to meet business needs.
• Strong customer focus and attention to detail.
• Excellent problem-solving and analytical skills.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills and emotional intelligence; able to manage customer issues, build relationships, and collaborate with internal and external stakeholders.
• Ability to analyze data and identify discrepancies.
• Solid understanding of customer master data and pricing structures.
• Serves as a role model for the team by promoting Werfen values and clearly communicating productivity goals, service levels, and performance metrics to management.

Travel requirements

Occasional travel may be required. Less than 5%.