Principal, Business Systems Analysis

This position shapes solution direction, leads complex business analysis and delivery activities, and provides lifecycle ownership for assigned site applications and services. The Principal BA partners with site leadership, global IT teams, enterprise platform owners, cybersecurity, quality, vendors, and implementation partners to improve operational effectiveness, system reliability, data integrity, and business value in Houston, TX.

In this role, a typical day will include:

• Serve as a trusted technology partner for Houston manufacturing and supporting functions, including Quality, Engineering, Supply Chain, and Facilities.
• Lead discovery, process analysis, requirements elicitation, and solution definition for complex business needs; convert business requirements into clear functional, technical, data, integration, and control requirements.
• Evaluate solution options and recommend the best use of existing enterprise platforms, new capabilities, process changes, or retirement of legacy solutions.
• Lead high-impact system implementations, enhancements, integrations, upgrades, and remediation efforts from concept through transition to operations, in alignment with Site IT priorities.
• Establish scope, outcomes, milestones, dependencies, risks, resource needs, and acceptance criteria; monitor delivery against commitments and escalate barriers early.
• Partner with enterprise architecture, infrastructure, OT, data, integration, and cybersecurity teams to ensure solutions align with Alcon standards and are reliable and supportable.
• Provide application lifecycle leadership for assigned systems, including roadmap development, demand intake, release planning, asset records, technical documentation, access controls, incident/problem management, and end-of-life planning.
• Act as a senior escalation point during major incidents and recurring system issues; lead structured root cause analysis and sustainable corrective actions.
• Support risk-based computer system validation and computer software assurance activities for GxP computerized systems, including requirements, risk assessments, test strategy, traceability, change control, and periodic review deliverables.
• Identify opportunities for digitization, workflow optimization, analytics, automation, and responsible AI/ML use that improve safety, quality, service, throughput, and cost.
• Develop business cases and value measures for technology investments; contribute to annual planning, prioritization, budgeting, and vendor performance discussions.
• Build strong relationships across local and global teams, communicate complex topics in clear business language, and facilitate decisions among stakeholders with competing priorities.

What You'll Bring to Alcon:

• Bachelor's Degree or Equivalent years of directly related experience (or high school +13 yrs.; Assoc.+9 yrs.; M.S.+2 yrs.; PhD+0 yrs.)
• The ability to fluently read, write, understand, and communicate in English
• 5 Years of Relevant Experience

Preferred Qualifications:

• Experience supporting GxP computerized systems and working knowledge of current Good Manufacturing Practices, 21 CFR Part 11, data integrity expectations, and risk-based CSV/CSA approaches.
• Experience with manufacturing and quality technologies such as MES (e.g. Siemens OpCenter), ERP (e.g. SAP), QMS (e.g. Siemens Teamcenter), warehouse or supply chain systems, equipment integrations, data historians, reporting, and/or analytics platforms.
• Working knowledge of IT/OT integration concepts, interfaces, databases, networking, cybersecurity controls, identity/access management, and infrastructure dependencies.
• Experience with ServiceNow for incidents, requests, changes, application/asset records, and operational documentation.
• Experience with Agile, Waterfall, or hybrid delivery methods and collaboration tools such as Jira and Confluence.
• Strong analytical, problem-solving, decision-making, written communication, and executive-level presentation skills.
• Demonstrated ability to manage multiple priorities, influence without direct authority, and operate effectively in a global matrix organization.