Principal, Clinical Product
Headway
Summary
As Principal, Clinical Product at Headway, you'll embed behavioral health expertise into the design, governance, and evolution of our digital platform. You will ensure our products are clinically sound, ethically designed, compliant with evolving standards, and aligned with best practices in patient safety and quality. You will operate at the intersection of clinical care, AI innovation, and product strategy translating complex behavioral health workflows into scalable digital solutions that empower over 80,000 clinicians and millions of patients.
Job description
You Will
- Embed with product teams on our highest-priority initiatives so clinical input shapes the work from problem definition through launch, rather than arriving as a review gate at the end
- Translate complex clinical workflows into requirements engineers and designers can build against
- Bring clinical judgment to AI-enabled features, helping teams define what safe, useful, clinically appropriate behavior looks like, and how to evaluate it
- Help define what clinical quality, patient safety, and good outcomes look like on our platform, and make them measurable
- Monitor how our products perform across provider adoption, patient experience, and clinical quality, using both data and direct input from clinicians and patients
- Partner with Data and Analytics to turn ambiguous questions into insight that changes product decisions
- Align product, design, data, and engineering on clinical tradeoffs and keep decisions moving
You'd Be a Great Fit If You Have
- An active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO) with 6+ years of post-graduate clinical experience
- Direct experience partnering with product and engineering teams to build AI-enabled healthcare tools
- Experience with AI governance, risk frameworks, or clinical safety standards for AI
- Experience at a high-growth startup or tech company
- Strong analytical instincts: you can define a metric, defend it, and use data to change a decision
- Clear communication: you can explain clinical concepts simply to teams without healthcare backgrounds, and influence decisions without formal authority
Nice to have
- Background in behavioral health quality or patient safety programs
- Hands-on work with claims data, outcomes measurement, or measurement-informed care
- Experience presenting to health plan or health system leadership, or at industry conferences
Requirements
- Active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO)
- 6+ years of post-graduate clinical experience
- Direct experience partnering with product and engineering teams to build AI-enabled healthcare tools
- Experience with AI governance, risk frameworks, or clinical safety standards for AI
- Experience at a high-growth startup or tech company
- Strong analytical instincts
- Clear communication
Benefits
- Equity Compensation
- Medical, Dental & Vision
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave
- Carrot Fertility reimbursement
- 13 paid holidays
- Holiday Break
- Flexible PTO
- Employee Assistance Program
- Training and professional development
Company overview
Headway is a technology-driven mental health care platform that connects patients with therapists and mental health professionals. The company operates as a digital healthcare provider, focusing on making mental health services more accessible and affordable. Headway's platform streamlines the process of finding in-network therapists, handling insurance verification, and managing appointments, thereby reducing barriers to mental health care. The company works with a network of licensed therapists and counselors across various specialties, offering services for individuals, couples, and families. By leveraging technology to simplify administrative processes, Headway enables mental health professionals to focus more on patient care while expanding access to services for those seeking treatment. The platform addresses critical challenges in mental health care delivery, including insurance complexity, provider availability, and appointment scheduling efficiency. Headway represents the growing trend of digital health solutions that combine healthcare delivery with technology infrastructure to improve patient outcomes and provider experiences in the mental health sector.