Principal Software Engineer

Key Responsibilities

CRM Transformation & Platform Leadership

• Serve as the technical lead for the enterprise CRM transformation, driving the migration of Ordering Management capabilities from Microsoft Dynamics 365 (D365) to Salesforce
• Own key architectural decisions, technical roadmaps, solution designs, and engineering standards for CRM and Ordering Management platforms
• Define transition-state and future-state architectures that support D365 and Salesforce coexistence, maintain business continuity, and enable the controlled retirement of legacy Ordering Management capabilities
• Design scalable Salesforce solutions aligned with existing D365 business processes, data models, integrations, and customer workflows
• Develop and execute migration strategies for CRM applications, workflows, customizations, integrations, and data assets
• Provide architecture leadership for secure and reliable integrations across Salesforce, D365, LIMS, Billing, Medical Reporting, and other enterprise platforms
• Define platform architecture standards, governance models, security frameworks, and engineering best practices across Salesforce and D365 environments
• Lead CRM data migration, master data management, data quality, reconciliation, and cutover planning to support controlled transformation
• Evaluate Salesforce capabilities, AppExchange solutions, and integration technologies that accelerate the roadmap and support future-state business needs

Technical Leadership & Modern Engineering Practices

• Partner with business stakeholders, product owners, and engineering teams to translate CRM modernization objectives into scalable technical solutions
• Establish best practices for source control, branching strategies, CI/CD pipelines, code review processes, and software lifecycle management utilizing GitHub Enterprise
• Drive adoption of modern software engineering practices, including DevSecOps, AI-enabled development workflows, automated testing, and continuous delivery
• Leverage AI-assisted software development tools, including Claude, GitHub Copilot, and related technologies, to improve engineering productivity, code quality, solution design, and documentation practices
• Mentor engineering teams on Salesforce architecture, Dynamics 365 solutions, CRM integration patterns, GitHub development workflows, and enterprise application modernization practices
• Comply with FMI's attendance policies

Qualifications

Basic Qualifications

• Bachelor's Degree AND 7+ Years of Professional Software Engineering experience OR 11+ years of professional software engineering experience
• 10+ years of progressive software engineering, solution architecture, or enterprise platform experience, including technical leadership for complex transformation initiatives

Preferred Qualifications

• Master's degree in the technology field, preferably Software Engineering, Computer Science, Information Systems, or a related discipline
• Deep hands-on experience with Salesforce platform architecture, development, governance, security, and enterprise integrations
• Strong experience with Microsoft Dynamics 365 CRM architecture, customization, workflows, security, and integration patterns
• Proven success leading large-scale CRM modernization or migration initiatives, preferably involving Dynamics 365-to-Salesforce transformation and Order Management capabilities
• Experience defining transition-state and future-state architectures, coexistence strategies, migration roadmaps, cutover plans, and legacy-platform retirement approaches
• Experience designing integrations across CRM, ERP, LIMS, Order Management, Billing, Medical Reporting, and other enterprise systems
• Expertise in API-led and event-driven integration architecture, data migration, master data management, data quality, reconciliation, and cloud-based enterprise platforms
• Strong understanding of Azure Integration Services, including Azure Logic Apps, Azure Functions, API Management, Service Bus, and Event Grid
• Experience with AWS and Azure cloud technologies, including AWS Lambda, Azure Functions, microservices, event-driven architectures, Docker, and Kubernetes
• Strong experience with GitHub Enterprise, branching and source-control strategies, CI/CD pipelines, code reviews, automated testing, DevSecOps, and release management
• Experience with approved AI-assisted software development tools, such as Claude and GitHub Copilot, to improve engineering productivity, code quality, testing, solution design, and documentation
• Proficiency in one or more enterprise development languages and frameworks, such as C#, .NET, Java, or Python, with strong object-oriented design fundamentals
• Experience developing REST-based services, Web APIs, and modern, distributed enterprise applications
• Experience with modern web technologies, such as JavaScript, TypeScript, React, or Angular, and the ability to guide front-end architecture and engineering standards
• Experience with Oracle, SQL Server, or comparable enterprise data platforms, and familiarity with monitoring, visualization, and architecture tools such as Kibana, Grafana, ERwin, or Lucidchart
• Ability to translate business requirements into formal technical specifications, scalable solution designs, architecture decisions, and delivery of roadmaps
• Demonstrated ability to lead multiple complex, cross-functional initiatives, manage competing priorities, and communicate effectively with business, product, architecture, and engineering leaders
• Experience working in Agile delivery environments and with tools such as Jira, Azure DevOps, Rally, or GitHub
• Experience operating in regulated healthcare or life sciences environments, with an understanding of FDA, GxP, HIPAA, patient privacy, data governance, security, and compliance requirements
• Relevant certifications, such as Salesforce Application Architect, System Architect, or Integration Architect; Microsoft Dynamics 365 or Power Platform Solution Architect; Azure Solutions Architect; AWS Solutions Architect; or GitHub certifications, are preferred
• Understanding of HIPAA and the importance of patient data privacy
• Commitment to reflect FMI's values: Integrity, Courage, and Passion