Principal Technical Writer
Clario
Summary
At Clario, part of Thermo Fisher Scientific, we develop regulated technology that helps unlock better evidence and improve patient outcomes worldwide. Our software platforms support clinical trials, diagnostics, and medical decision-making in highly controlled regulatory environments.
Job description
We are seeking a Principal Technical Writer to join our Technical Product Development team and lead the creation, management, and continuous improvement of high-quality technical documentation across our product portfolio. In this role, you will collaborate with engineering, product management, and cross-functional teams to translate complex technical information into clear, accessible content that enhances the user experience.
What You’ll Be Doing
- Lead the development, editing, and maintenance of comprehensive product user guides, release notes, and other end-user technical documentation across Clario's software portfolio.
- Collaborate with engineers, product managers, project managers, and subject matter experts to understand complex product functionality and translate technical concepts into clear, user-friendly documentation.
- Establish and maintain documentation standards, publishing processes, and consistent content structures across multiple products and platforms.
- Manage cross-functional documentation initiatives, including publishing schedules, documentation rebranding, and the development of documentation frameworks for new product platforms.
- Oversee the quality, accuracy, consistency, and approval of externally published product documentation while implementing measurable processes for continuous improvement.
What We Look For
- Bachelor's degree in Technical Communication, English, Computer Science, or a related field, or equivalent professional experience.
- 10–15 years of relevant experience in technical writing, including extensive experience developing end-user documentation for complex software applications.
- Proven expertise in creating product user guides, software release notes, and comprehensive technical documentation with minimal existing specifications.
- Strong proficiency with Microsoft Word, Adobe InDesign, Photoshop, Dreamweaver, Visio, and related documentation and graphics tools.
- Experience working in software development environments and collaborating effectively with technical and functional stakeholders.
- Demonstrated ability to manage multiple documentation projects, competing priorities, and deadlines while maintaining exceptional quality and attention to detail.
- Excellent research, written and verbal communication, stakeholder management, and problem-solving skills, with the ability to simplify complex technical concepts for diverse audiences.
- Ability to work remotely from the United States or Canada, with preference for Eastern Time Zone alignment
Requirements
- Bachelor's degree in Technical Communication, English, Computer Science, or a related field, or equivalent professional experience.
- 10–15 years of relevant experience in technical writing, including extensive experience developing end-user documentation for complex software applications.
- Proven expertise in creating product user guides, software release notes, and comprehensive technical documentation with minimal existing specifications.
- Strong proficiency with Microsoft Word, Adobe InDesign, Photoshop, Dreamweaver, Visio, and related documentation and graphics tools.
- Experience working in software development environments and collaborating effectively with technical and functional stakeholders.
- Demonstrated ability to manage multiple documentation projects, competing priorities, and deadlines while maintaining exceptional quality and attention to detail.
- Excellent research, written and verbal communication, stakeholder management, and problem-solving skills, with the ability to simplify complex technical concepts for diverse audiences.
- Ability to work remotely from the United States or Canada, with preference for Eastern Time Zone alignment
Benefits
- Competitive compensation
- Health, Dental & Vision
- Paid time off
- Company holidays
- Remote work opportunities
- Employee wellness programs
- Professional development programs
Company overview
Clario is a leading provider of technology solutions for clinical trials, offering comprehensive services that support pharmaceutical, biotechnology, and medical device companies throughout the drug development process. The company specializes in electronic clinical outcome assessments (eCOA), cardiac safety solutions, medical imaging services, and endpoint management. With decades of experience in the clinical research industry, Clario combines scientific expertise with advanced technology platforms to deliver reliable data collection and analysis services. Their solutions help streamline clinical trial operations, improve data quality, and accelerate drug development timelines. Clario's global presence and integrated technology ecosystem make it a trusted partner for organizations conducting complex clinical studies across various therapeutic areas, from early-phase research to post-marketing surveillance.