Private Duty Care Billing/Collections Specialist
Phoenix Home Care and Hospice
Summary
This candidate is responsible for delivering quality services in a timely manner. The specialist must possess a great working attitude while exercising accountability and professionalism in a fast-paced environment. This role reports to Revenue Cycle Management.
Job description
Billing and Collections Responsibilities
- Understanding of LTC and Special Payer Regulations
- Submit claims in a timely manner according to payer regulations
- Recognize and update pre-billing errors
- Ensure proper follow-up using AR (Aging Reports), EOBs (Explanation of Benefits), and/or other correspondence
- Recognize payment errors using payer-contracted rates
- Abide by HIPAA regulations
- Communicate well with peers and administration
- Contact clients LTC and/or Special Program Payers via phone/email
- Answer client/family concerns in regard to billing/payments via incoming phone calls/emails
- Perform other duties as assigned
Payment Responsibilities
- Understanding of payment regulations
- Submit patient invoices
- Process weekly payments via client list or client request
- Recognize payment errors using payer-contracted rates
- Abide by HIPAA regulations
- Communicate well with peers and administration
Qualifications
- Previous experience in billing/collections preferred
- Self-motivated
- Ability to work independently as well as in a team
- Interdepartmental communications
- Ability to multitask and stay organized
- Willing to take on new tasks
- Operate standard office equipment
- Basic bookkeeping skills
- Ability to communicate and work well with others
- Maintain a professional, courteous attitude
- Experience with medical billing and/or medical payer rules
Requirements
- Previous experience in billing/collections preferred
- Self-motivated
- Ability to work independently as well as in a team
- Interdepartmental communications
- Ability to multitask and stay organized
- Willing to take on new tasks
- Operate standard office equipment
- Basic bookkeeping skills
- Ability to communicate and work well with others
- Maintain a professional, courteous attitude
- Experience with medical billing and/or medical payer rules
Company overview
Phoenix Home Care and Hospice is a specialized healthcare provider offering comprehensive home-based medical services and end-of-life care. The company focuses on delivering personalized care to patients in the comfort of their own homes, providing skilled nursing, physical therapy, occupational therapy, speech therapy, and medical social services. Their hospice division offers compassionate palliative care for individuals with terminal illnesses, emphasizing pain management, symptom control, and emotional support for both patients and their families. As a home health care organization, Phoenix Home Care and Hospice enables patients to maintain their independence and quality of life while receiving necessary medical attention. The company operates with a patient-centered approach, coordinating care with physicians and healthcare teams to ensure continuity of treatment. Their services are particularly valuable for elderly patients, those recovering from surgery or illness, and individuals with chronic conditions who require ongoing medical supervision. By bringing healthcare services directly to patients' homes, Phoenix Home Care and Hospice reduces hospital readmissions and supports the healthcare system's shift toward value-based care models.