PRN Certified Nurse Assistant (CNA)

Position Summary

Under the supervision of a Registered Nurse (RN) and Psychiatry Program Leadership, the Certified Nursing Assistant (CNA) provides clinical, administrative, and scheduling support to the outpatient psychiatry team. This role supports daily clinic operations, coordination of care, and communication with families by assisting providers, managing scheduling needs, and responding to routine clinical questions and concerns. The CNA ensures medical records compliance and complies with agency and departmental policies and procedures, and must be in compliance with HIPAA.

Essential Duties

Clinical Support

• Measure and record vital signs (height, weight, blood pressure, pulse) for patients.
• Obtain and document basic patient information prior to psychiatric appointments (as directed).
• Observe and report patient concerns or changes to RN, NP or other provider(s).

Scheduling, Patient & Family Communication

• Schedule new and follow-up psychiatry appointments in coordination with providers and clinic availability.
• Assist in managing provider schedules, including rescheduling, cancellations, and optimizing clinic flow.
• Answer incoming calls from parents/guardians and triage concerns using established protocols.
• Respond to routine clinical questions and provide basic problem-solving for common issues within established guidelines and scope of role.
• Communicate appointment details and follow-up plans to parents/guardians.
• Conduct outreach to families for missed appointments, reminders, or rescheduling.
• Escalate complex, high-risk, or clinically sensitive concerns to RN or provider as appropriate.
• Coordinate referrals and follow-up services as directed.
• Contact pharmacies regarding prescriptions, refill requests, and clarifications as explicitly directed by the prescribing provider.
• Assist with communication between psychiatry providers, therapists, care coordinators, and families.

Administrative & Operational Support

• Assist in preparing psychiatry providers for E&M appointments.
• Review charts for completeness and flag orders, instructions, or missing information.
• Scan, upload, and organize documents in the electronic health record.
• Maintain organization of clinical and administrative workflows.

Documentation & Compliance

• Document interactions and tasks in accordance with agency, legal, and ethical standards.
• Maintain confidentiality in compliance with HIPAA.
• Ensure accuracy and completion of required clinical documentation.

Other Duties

• Attend scheduled staff meetings, supervision, and on-going training.
• Keep all required trainings, certifications and licensure current in accordance with applicable licensing and accreditation regulations and standards.
• Maintain high standards of ethical and professional conduct and adhere to Agency policies and procedures.
• Other duties as assigned by management.