Process Improvement Manager
DelRicht Research
Summary
DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states.
Job description
Skills Needed to Win
- At least three years of professional experience, including at least one year of people management experience.
- Experience coaching people, assigning work, and holding a team accountable.
- Demonstrated experience improving processes, implementing new technology or automation, or helping a team adopt new systems and workflows.
- Technical aptitude and the ability to understand operational data: what fields mean, how information moves through a workflow, and how everyday actions affect data quality and reporting.
- Clear communication across technical and nontechnical teams, including the ability to turn an unfamiliar concept into practical instructions.
- Familiarity with hiring and workforce planning, with the ability to assess staffing needs and take ownership of department hiring.
- Curiosity about technology (particularly AI and automation) with a demonstrated willingness to learn, careful follow-through, and experience putting improvements into practice.
- A bachelor's degree; substantial relevant experience may also be considered.
Our nice-to-haves
- Comfortable operating independently and taking ownership without needing constant direction.
- Organized enough to manage multiple clinics, competing priorities, and changing needs.
- Confident in making day-to-day operational decisions and solving problems as they arise.
- Able to coach and develop employees while maintaining clear standards and accountability.
- Focused on creating a consistent, positive, and dependable patient experience.
- Energized by building processes and structures where they may not already exist.
- Able to balance the needs of individual practices with the broader goals of a growing organization.
Requirements
- At least three years of professional experience
- At least one year of people management experience
- Experience coaching people, assigning work, and holding a team accountable
- Demonstrated experience improving processes, implementing new technology or automation, or helping a team adopt new systems and workflows
- Technical aptitude and ability to understand operational data
- Clear communication across technical and nontechnical teams
- Familiarity with hiring and workforce planning
- Curiosity about technology, particularly AI and automation
- Bachelor's degree; substantial relevant experience may also be considered
Benefits
- Medical, Dental & Vision
- Life & Disability Insurance
- Maternity Leave
- Paid Time Off
- Retirement Savings Plan
- Performance-Based Compensation
Company overview
DelRicht Research is a leading clinical research organization founded in 2014 and headquartered in New Orleans, Louisiana. The company operates an innovative embedded site network model that integrates research capabilities directly within physicians' practices across the United States. With 33 locations spanning 18 states, DelRicht provides comprehensive clinical trial services including patient recruitment, regulatory support, study management, and data collection. The organization specializes in conducting trials across diverse therapeutic areas including dermatology, psychiatry, neurology, cardiometabolic diseases, vaccines, and general medicine. DelRicht's mission is to accelerate medical innovation by increasing patient participation in clinical trials and providing access to advanced treatment options. The company has supported over 28 FDA approvals and enrolled more than 15,000 patients in clinical trials since its inception, demonstrating a 96% success rate in meeting or exceeding enrollment targets. Their patient-centric approach focuses on building trust, ensuring participant comfort, and delivering high-quality data while maintaining operational excellence.