Processing Support Analyst
Quest Diagnostics
Summary
Maintain documentation and evaluate processing staff to ensure the department maintains high standards in quality, performance and compliance. Collect, analyze, and synthesize data used to drive operational excellence. Provide support for Toxicology Processing and regional leadership by identifying areas for service and productivity improvements based on data and experience.
Job description
Responsibilities
- Maintain records for CQA, Safety, Compliance, PT training, In-services and other departmental training documentation
- Monitor and track performance of processing staff and generate reports and other documentation, including production, errors, attendance and quality metrics, and provide to forensic processing supervisors and manager
- Maintain departmental SOPs
- Assist in the preparation of the department for inspections, write memos and corrective actions, provide other documentation and support as needed
- Create and maintain databases for tracking key performance metrics by department and at the individual employee level
- Assist On-board full time and temporary employees
- Use analytical skills to understand the needs of the department and develop process improvements, with the approval of Forensic Processing Manager
- Assist with creating and implementing departmental training programs and presentations
- Ensure compliance with company policies
- Assist with special projects as needed
Qualifications
Experience: Minimum of 2–3 years of experience in operations support, quality assurance, data analysis, or a related role (Required). Experience monitoring operational and quality performance metrics, identifying trends, and preparing reports for management. Experience maintaining departmental records, standard operating procedures (SOPs), and compliance documentation. Experience tracking quality events, identifying recurring issues, and supporting corrective and preventive actions. Experience identifying process inefficiencies and supporting quality and operational improvement initiatives. Experience coordinating multiple projects, managing competing priorities, and meeting deadlines. Experience collaborating with leadership and cross-functional teams to support operational excellence and quality objectives.
Physical and Mental Requirements: Able to sit or stand for long periods. Work in a laboratory environment and adhere to safety requirements.
Knowledge: Proficient with Workforce Central, PeopleSoft, QTN, Microsoft Access, Microsoft Word.
Skills: Outstanding Microsoft Excel skills. Strong decision making and problem solving skills required. Excellent communication skills required. Accurate and timely reporting ability. Ability to multi-task in a fast paced environment. Ability to maintain composure while working under pressure. Adheres to Quest Diagnostics core values, safety, compliance and departmental policies and procedures. Demonstrates strong interpersonal skills that foster a positive work environment. Demonstrates flexibility and be able to change.
Education: Bachelor's Degree (Preferred). High School Diploma or Equivalent (Required).
Licenses and Certifications: Formal Project Management training (Preferred). Lean Six Sigma (Preferred).
Requirements
- Minimum of 2–3 years of experience in operations support, quality assurance, data analysis, or a related role
- Experience monitoring operational and quality performance metrics, identifying trends, and preparing reports for management
- Experience maintaining departmental records, standard operating procedures (SOPs), and compliance documentation
- Experience tracking quality events, identifying recurring issues, and supporting corrective and preventive actions
- Experience identifying process inefficiencies and supporting quality and operational improvement initiatives
- Experience coordinating multiple projects, managing competing priorities, and meeting deadlines
- Experience collaborating with leadership and cross-functional teams
- Proficient with Workforce Central, PeopleSoft, QTN, Microsoft Access, Microsoft Word
- Outstanding Microsoft Excel skills
- Strong decision making and problem solving skills
- Excellent communication skills
- Accurate and timely reporting ability
- Ability to multi-task in a fast paced environment
- Ability to maintain composure while working under pressure
- Strong interpersonal skills
- High School Diploma or Equivalent
- Bachelor's Degree (Preferred)
- Formal Project Management training (Preferred)
- Lean Six Sigma (Preferred)
Benefits
- Medical, Dental & Vision
- Well-being programs
- Health assessment program
- Mental health program
- Vacation & Flex Time
- Paid holidays
- Financial coaching
- 401(k) Matching
- Roth IRA
- Employee stock purchase plan
- Life & Disability Insurance
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.