Product Owner

Discover your role

• Collaborate with the Product Lead, manage Planisware's Resource Management, Portfolio Management, and Reporting capabilities' implementation of enhancements, ongoing support (issue triage, ticket management), and overall performance.
• Work closely with the Product Lead in supporting the operations needs of internal team members and business stakeholders for Resource, Portfolio, and Reporting activities.
• Capture business and functional requirements directly from stakeholders across resourcing, portfolio governance, and reporting/dashboard needs, in the absence of a dedicated business analyst.
• Partner with the Support Analysts to triage, prioritize, and resolve tickets and escalations.
• Facilitate technical changes related to enhancements, including coordinating user acceptance testing.
• Coordinate cross-module dependencies with the Product Owner, Project Management - particularly where portfolio views or reporting outputs depend on project-level data.
• Document processes, best practices, and standards for resource management, portfolio management, and reporting.
• Provide regular read-outs on support status, enhancement progress, and incident trends to Product Leads and stakeholders.
• Track and share incidents over time; develop and maintain incident management and mitigation plans.
• Participate in steering committee meetings, working groups, system change requests, and release management for module upgrades.
• Build and maintain relationships with stakeholders - including resource/capacity planners, portfolio governance bodies, and reporting consumers - to surface expressed and latent needs.
• Partner with Data Analytics & Data Sciences, Data Enablement, and Solution Architecture teams to ensure Planisware data integrity, reporting capabilities, and technical architecture align with enterprise standards.

This role requires

• Bachelor's degree in a related field BS/BA Degree.
• 6+ years of relevant work experience.
• Knowledge of resource/capacity management, portfolio governance, and reporting/analytics practices
• Experience managing technology implementation and operations for a business-critical application; Planisware experience preferred.
• Strong problem-solving skills for day-to-day operational and configuration challenges
• Working knowledge of Software Development Life Cycle (DevOps)
• Experience in the life sciences or pharmaceutical industry, with knowledge of the drug development process, preferred
• Ability to independently gather and translate business requirements and processes into functional specifications
• Attention to detail and accuracy, particularly around data integrity for reporting outputs
• Stakeholder management, collaboration, and technology project management skills
• Excellent verbal and written communication skills
• Ability to influence toward a positive, value-add customer experience
• Ability to manage multiple priorities with a sense of urgency, comfortable operating with ambiguity and shifting priorities
• Experience working with vendor relationships