Product Specialist-1099 Independent Contractor

Position Overview

Reporting to the Director of Customer Experience, the Product Specialist is a field-based member of the organization supporting customer service and product and service sales. The Product Specialist must live no more than 30 minutes from a major airport and responds to requests for remote and on-site support throughout Paragonix territories, up to and including the entire United States. This role trains customers, provides technical product and mobile application support, attends cases when requested, and may provide preservation services after completing the applicable internal training and certification process.

Primary Responsibilities

• Train customers, both in person and remotely, on the proper, safe, and effective use of Paragonix devices in accordance with the applicable Instructions for Use.
• Provide guidance and recommendations to medical transplant teams in the proper, safe, and effective use of highly specialized organ preservation equipment.
• Make independent, real-time decisions and provide independent, real-time guidance and recommendations to medical teams during time-critical transplant situations.
• Staff assigned technical support shifts and remain available by phone or laptop to respond promptly to company hotline calls requiring product or mobile application support.
• Develop and maintain strong working knowledge of the Paragonix mobile application and related technology to troubleshoot user questions and support customers effectively.
• Attend cases in person when requested to provide product guidance, deliver product, or provide preservation services when trained, certified, and assigned to do so.
• Independently establish and maintain required credentials at client facilities.
• Independently secure personal transportation to meet critical medical time constraints and submit eligible expenses through the company expense reporting process.
• Maintain an appropriate supply of field inventory for case-related support activity and ensure inventory is stored, tracked, and replenished in accordance with company requirements.
• Support the management of third-party and consignment supply locations and assist with inventory monitoring, audits, replenishment, and issue resolution.
• Complete and submit required case, training, inventory, expense, and support documentation accurately and on time.
• Provide post-case feedback to the appropriate clinical, technical support, logistics, sales, and leadership partners.
• Represent Paragonix professionally during customer training, technical support, product delivery, and case support activities.

Required Qualifications

• Bachelor's degree in a relevant field, preferably nursing, health care, science, or technology, or equivalent education or relevant experience.
• Must live within 30 minutes of a major airport.
• Strong technical aptitude and the ability to learn and support medical devices, mobile applications, and related technology.
• Must be detail oriented and provide accurate, clear, and timely communication.
• Ability to work effectively with all levels of personnel across healthcare settings and adapt to the requirements of different client institutions.
• Ability to manage multiple complex priorities and exercise discretion to sequence tasks and optimize workflow while meeting established policies and timelines.
• Ability to travel up to 100% during assigned shifts and respond to time-critical case support needs as assigned.

Other Requirements

• Experience working with hospital-based transplant teams, Organ Procurement Organizations, operating rooms, organ preservation, or medical devices is highly preferred.
• Certification as a Certified Procurement Transplant Coordinator (CPTC), Certified Transplant Preservationist (CTP), Certified Clinical Transplant Coordinator (CCTC), or Certified Clinical Transplant Nurse (CCTN) is preferred but not required.