Product Specialist - GCMS
Shimadzu Scientific Instruments
Summary
Shimadzu Scientific Instruments is seeking a motivated Product Specialist to join our team! In this role, you will create technical marketing materials and documents for sales, provide training, and offer installation and maintenance support for our GCMS operations. Your focus will be on enhancing product positioning while delivering high-quality, timely support to our customers. You'll engage directly with clients, addressing their needs and collaborating with the Marketing team, Sales, Service, and Regional staff.
Job description
Job Functions Include, But Are Not Limited To:
- Serve as a technical resource for assigned products and technologies, developing and maintaining expertise in instrumentation, software, applications, and their use across relevant markets
- Provide technical and marketing support to the sales team by developing demonstration strategies, presenting products to prospective and current customers, and translating technical knowledge and customer needs into effective sales support tools
- Create and maintain sales support resources, including presentations, product materials, feature/benefit analyses, competitive information, positioning strategies, and application-focused documentation for assigned products
- Gather and analyze competitive and market information to identify customer needs, competitive solutions, and opportunities for hardware, software, and application development
- Support the introduction and positioning of new technologies by evaluating market requirements and recommending appropriate hardware, software, and application solutions
- Develop and deliver technical training for customers and Shimadzu employees through presentations, demonstrations, and hands-on application activities
- Share technical and market knowledge through customer demonstrations, internal and external training, and hands-on activities in the application laboratory
Education and Qualifications:
- Bachelor's degree in a life science field; a higher-level degree is strongly preferred
- Minimum of two years of experience in technical applications or method development with GCMS
- Experience in maintenance and repair of analytical instrumentation; marketing and sales experience are highly desirable
- Strong attention to detail, exceptional customer service skills, and a dependable work ethic
- Willingness to travel, including occasional overnight stays
Requirements
- Bachelor's degree in a life science field
- Minimum of two years of experience in technical applications or method development with GCMS
- Experience in maintenance and repair of analytical instrumentation
- Strong attention to detail
- Exceptional customer service skills
- Dependable work ethic
- Willingness to travel, including occasional overnight stays
Benefits
- 401(k) Matching
- Profit-Sharing
- Medical, Dental & Vision
- Flexible Spending Account
- Health Savings Account
- Paid Time Off
- Tuition Assistance
- Pet Insurance
- Identity Theft Insurance
- Legal Insurance
- Critical Care Insurance
- Life Insurance
- Short-Term Disability
Company overview
Shimadzu Scientific Instruments (SSI) is the American subsidiary of Shimadzu Corporation, a global leader in analytical instrumentation based in Kyoto, Japan. Established in 1975 and headquartered in Columbia, Maryland, SSI serves as the primary distribution and manufacturing arm for Shimadzu's scientific instruments across the Americas. The company specializes in developing and supplying advanced analytical equipment including HPLC/UHPLC systems, GC-MS/MS, LC-MS/MS, UV-Vis-NIR spectrophotometers, FTIR spectrometers, ICP-MS, MALDI-TOF mass spectrometers, and various materials testing systems. With a network of ten regional offices across the United States, SSI provides comprehensive technical support, customer training, and application development services. The company operates a state-of-the-art Customer Training and Education Center, a Solution Center for collaborative research, and an Innovation Center focused on developing customized hardware and software solutions. SSI serves diverse sectors including pharmaceuticals, biotechnology, environmental testing, food safety, academic research, and government laboratories, maintaining strong partnerships with leading institutions through its SPARQ (Shimadzu Partnership for Academics, Research, and Quality of Life) program.