Product Specialist - LCMS
Shimadzu Scientific Instruments
Summary
Shimadzu Scientific Instruments is seeking a motivated Product Specialist to join our team! In this role, you will create technical marketing materials and documents for sales, provide training, and offer installation and maintenance support for our LCMS operations. Your focus will be on enhancing product positioning while delivering high-quality, timely support to our customers. You'll engage directly with clients, addressing their needs and collaborating with the Marketing team, Sales, Service, and Regional staff.
Job description
Job Functions Include, But Are Not Limited To:
- Provide marketing support to the sales team, including developing demonstration strategies and presenting products to potential and current customers
- Gather and analyze competitive information for assigned products, reporting findings to the sales team
- Create sales support documentation, including feature/benefit analyses and positioning strategies for each assigned product
- Conduct evaluations of market needs and propose hardware and software solutions to address those needs
- Develop and deliver technical training courses and materials for customers and Shimadzu employees, while maintaining instruments in application laboratories and supporting qualification tests as needed
Education and Qualifications:
- Bachelor's degree in a life science field; a higher-level degree is strongly preferred
- Minimum of two years of experience in technical applications or method development with LCMS
- Experience in maintenance and repair of analytical instrumentation; marketing and sales experience are highly desirable
- Strong attention to detail, exceptional customer service skills, and a dependable work ethic
- Willingness to travel, including occasional overnight stays
Requirements
- Bachelor's degree in a life science field
- Minimum of two years of experience in technical applications or method development with LCMS
- Experience in maintenance and repair of analytical instrumentation
- Strong attention to detail
- Exceptional customer service skills
- Dependable work ethic
- Willingness to travel, including occasional overnight stays
Benefits
- 401(k) Matching
- Profit-Sharing Program
- Health Benefits
- Flexible Spending Account
- Health Savings Account
- Paid Time Off
- Tuition Assistance
- Life Insurance
- Short-Term Disability Insurance
- Pet Insurance
- Identity Theft Insurance
- Prepaid Legal Insurance
- Critical Care Insurance
- Incentive Plan
- Discretionary Year-End Bonus
Company overview
Shimadzu Scientific Instruments (SSI) is the American subsidiary of Shimadzu Corporation, a global leader in analytical instrumentation based in Kyoto, Japan. Established in 1975 and headquartered in Columbia, Maryland, SSI serves as the primary distribution and manufacturing arm for Shimadzu's scientific instruments across the Americas. The company specializes in developing and supplying advanced analytical equipment including HPLC/UHPLC systems, GC-MS/MS, LC-MS/MS, UV-Vis-NIR spectrophotometers, FTIR spectrometers, ICP-MS, MALDI-TOF mass spectrometers, and various materials testing systems. With a network of ten regional offices across the United States, SSI provides comprehensive technical support, customer training, and application development services. The company operates a state-of-the-art Customer Training and Education Center, a Solution Center for collaborative research, and an Innovation Center focused on developing customized hardware and software solutions. SSI serves diverse sectors including pharmaceuticals, biotechnology, environmental testing, food safety, academic research, and government laboratories, maintaining strong partnerships with leading institutions through its SPARQ (Shimadzu Partnership for Academics, Research, and Quality of Life) program.