Product Support Engineer
Agilent Technologies
Summary
This product support engineering role will provide internal and external customers with product support for Agilent Lab Advisor, Lab Assist, QTOF Diagnostics, and TCD Software.
Job description
This position has responsibilities to accommodate the existing need for Acquisition Software support while accommodating future needs to meet customer diagnostic software expectations.
- Providing tier 3 technical support, developing/implementing software features and defect resolutions, and creating technical training content.
- Frequent collaboration with R&D design engineers to establish product requirements.
- Participate in the design and review of product coding as well as the debugging, validation, and testing of diagnostic software elements.
- Frequent interaction with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules
- May be responsible for writing product/process user documentation
- Deliver technical training to the Agilent technical support teams, such as field service and remote service engineers
Requirements
- Bachelors or equivalent.
- Experience with analytical scientific instruments is required.
- LC and/or MS experience required.
- 8+ years of relevant experience required or 5+ years relevant experience with an advanced degree.
- Software engineering experience in designing and supporting complex software systems
- Strong background of software engineering principles using C and/or C++, Real Time Operating Systems (RTOS) and concurrent programming.
- Fluent in Python and/or other scripting languages.
- Knowledgeable in web server technology and Rest APIs.
- Travel: 20% of the time (domestic and international).
Benefits
- Bonus
- Stock
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
Company overview
Agilent Technologies is a global leader in life sciences, diagnostics, and applied markets, delivering innovative solutions that advance scientific discovery and improve quality of life. Founded in 1999 as a spin-off from Hewlett-Packard, the company has grown into a major player in analytical instrumentation and laboratory services. With approximately 18,000 employees worldwide and annual revenues exceeding $6.5 billion, Agilent provides a comprehensive portfolio of instruments, software, services, and consumables that serve laboratories across pharmaceutical, biotechnology, clinical diagnostics, environmental, food safety, and academic research sectors. The company's product offerings span chromatography systems, mass spectrometry, spectroscopy, cell analysis platforms, molecular diagnostics, and laboratory informatics solutions. Agilent's expertise extends beyond hardware to include comprehensive laboratory management services through its CrossLab division, which helps customers optimize laboratory operations, ensure regulatory compliance, and maximize research productivity. The company's commitment to innovation and customer support has made it a trusted partner for scientists and researchers worldwide who rely on Agilent's technologies to address complex analytical challenges and drive scientific breakthroughs.