Professional Services Coordinator

The Opportunity

AIRS Medical is hiring a Professional Services Coordinator to keep every customer deployment moving from signed contract to measurable results. You'll be the operational hub for the Technical Implementation and Clinical Applications teams, running project timelines, scheduling and logistics from kickoff through go-live and into ongoing services, keeping Salesforce accurate, and working closely with Presales, Sales, Customer Success and Finance.

Implementation Project Coordination

• Schedule kickoff calls after contract signature and gather site details: equipment, network contacts, PACS and RIS systems, and go-live targets.
• Track implementation tasks with customer IT, including security questionnaires, network and DICOM routing, server or VM provisioning, VPN and remote access, and PACS integration.
• Coordinate with third-party vendors when configuration changes need their involvement.
• Keep go-live dates current and raise blockers with the Technical Implementation lead before they slip the schedule.

Handoff and Clinical Scheduling

• Run the handoff from Technical Implementation to Clinical Applications, so on-site delivery and training start as soon as a site is live.
• Schedule remote sessions and on-site visits across the Clinical Applications team, and set up recurring cadences for customers on ongoing programs.
• Coordinate site access for field visits and ensure key customer personnel participate in each scheduled session.

Engagement Tracking and Internal Reporting

• Track each engagement through Baseline, Build, Validate and Prove, and keep status current for Presales and Customer Success.
• Give Presales a clear view of implementation timelines and team capacity, so they can set realistic start dates during the sales cycle.
• Share monthly engagement summaries and day 30, 60 and 90 results with Customer Success, using material prepared by the clinical team, for account reviews and renewals.
• Flag at-risk engagements, such as stalled sign-offs, low hour balances or slipping go-lives, to the account owner early.
• Track customer sign-offs and validation checklists so nothing goes live without approval.

Hour Banks, Quotes and Contracts

• Track prepaid remote hours and on-site days for each customer, and alert Customer Success and Sales when balances run low or are close to expiring.
• Prepare quotes and statements of work for services using approved pricing and templates, and route agreements for signature.
• Log billable time and hand completed work to Finance for invoicing.

Salesforce and Customer Communication

• Keep implementation projects, services engagements, hours and milestones current in Salesforce.
• Serve as the first point of contact for scheduling and logistics questions from customers.
• Send kickoff packets, pre-visit checklists, session confirmations and post-visit summaries.

Qualifications

• Bachelor's degree in business, operations, healthcare administration, IT or a related field, or equivalent experience.
• 0 to 3 years in project coordination, implementation, services operations or customer operations. Healthcare IT, imaging or field service experience is a plus.
• Basic familiarity with hospital IT concepts such as PACS, DICOM, VPN and security reviews is helpful. You'll learn the specifics from our implementation team.
• Comfort with Salesforce or a similar CRM, project tracking tools and spreadsheets.
• Clinical or MRI experience is not required.

Skills

• Organization: You can run many site projects at once across two teams, customer IT departments and time zones.
• Communication: You write clear updates for very different audiences, from a hospital IT director to a lead technologist.
• Attention to detail: You keep timelines, hour balances and contract terms accurate.
• Ownership: You spot a stalled security review or a missing sign-off and push it forward before anyone asks.