Program Adminstrator II - Crisis Response

Essential Duties and Responsibilities

• Participate in program planning and provide oversight of all assigned programs.
• Continually seek areas of opportunity for program and process improvement and work in collaboration with program director to implement positive changes.
• Supervise supervisors who provide clinical supervision and supervise in a manner that promotes and develops clinical and leadership skill development.
• Develop and support supervisory and leadership capacity within assigned programs, including coaching, mentoring, succession planning, and development of emerging leaders.
• Address employee performance concerns in a timely manner, utilizing HR support as needed.
• Provide case consultation and case review.
• Develop and maintain effective working relationships with internal departments and external system partners to support coordinated service delivery, problem resolution, and continuous improvement across the crisis continuum.
• Oversee implementation of and adherence to organization-wide and department-specific FBH policies, monitoring for compliance and addressing non-compliance as needed.
• Ensure staffing patterns and assignments fulfill workflow/coverage needs.
• Ensure program supervisors provide and document on-going staff support/recognition, supervision, teaching and training and that supervisors engage with staff in a manner that builds staff clinical knowledge and skills, enhances team cohesiveness and elevates staff morale.
• Remain current with all contractual and regulatory requirements affecting assigned program areas, closely monitoring achievement of required objectives and metrics (as applicable) and proactively addressing shortcomings as needed.
• Provide clinical and operational leadership in the delivery of crisis response services, ensuring services are coordinated, responsive, trauma-informed, person-centered, and consistent with applicable clinical, regulatory, and contractual requirements.
• Effectively disseminate information as appropriate.
• Effectively manage change, utilizing a positive approach.
• Assist staff to utilize productive conflict resolution techniques in handling conflict.
• Monitor staff performance to ensure staff meet performance expectations; productivity requirements, compliance with required training, documentation and timekeeping.
• Complete employee performance reviews in a timely manner.
• Address complaints, investigate concerns, and resolve problems.
• Provide consultation and training to the community as directed.
• Participate in peer review, staffing, and administrative meetings and in-service training as directed.
• Escalate barriers, high risk situations, unresolved concerns, etc. to Director or appropriate individual as needed.
• Provide support and leadership outside of regular business hours when business-critical situations require timely attention.
• Other duties as assigned.

Knowledge, Skills & Abilities

• Knowledge of applicable Washington State behavioral health regulations, crisis response requirements, involuntary treatment requirements, contractual standards, and evidence-based and emerging practices in crisis intervention and behavioral health service delivery.
• Competency in developing, implementing, evaluating, and modifying programs.
• Ability to communicate and engage effectively with individuals of varied backgrounds, trauma experiences, cultures, education level and socio-economic status.
• Able to communicate and provide community presentations in a variety of venues.
• Must be computer literate with experience in Microsoft operating systems.
• Experience with electronic health records and reporting preferred.
• Capacity to work cooperatively, independently and creatively in order to accomplish assigned responsibilities.
• Ability to work within the agency’s structure, to relate constructively to colleagues and community, and to use professional guidance and supervision.
• Capacity to display a positive, optimistic, accepting attitude toward staff, clients and the community.
• Sensitivity to individuals’ unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged.
• A broad range of experience and/or knowledge of issues and service delivery approaches related to providing clinical services, including evidence-based and promising practices and progressive approaches, to children and their families, and adults in a community mental health setting and clinical program development for these populations.
• Knowledge base should include an understanding of integrative managed behavioral health care systems and service management.
• Knowledge of the Washington State Involuntary Treatment Act.
• Knowledge of best practices for Co-Responders with law enforcement, fire, EMTs, and other first responders.