Program Director, WellConnected

In this role, the individual is responsible for developing and standardizing re-usable processes and templates for efficiently estimating, organizing and managing WellConnected roll-outs to affiliates. This includes Community Connect Program framework development comprising of Resource models, Cost estimation techniques, Governance and organization structures, offerings, pricing, contracting details. The role also entails developing a strategic roadmap of major simultaneous initiatives to provide a bird's eye view for the leadership and help understand overlaps/dependencies/conflicts and areas for synergies/efficiencies.

This position will be responsible for overall leadership, administration and implementation of the WellConnected program. Specifically, he/she will work on program maintenance, project implementation leadership (detailed management by assigned Project Manager), and account management oversight (detailed management by Account Manager).

As a liaison, the individual in this role must be able to communicate effectively and with a high level of regard for leadership positions and affiliate partners of the System. He/she will craft key messages in a manner that gains consensus and thoroughly explains the purpose of the information. He/she will attend various external/internal meetings including steering committee meetings, client demo, project kick-off, etc and will be the escalation point for issues. This role will work in close collaboration with the IT team to successfully implement Epic at affiliate practices.

In addition to the responsibility for WellConnected Program, the Program Director may provide oversight to special initiatives for Wellstar Clinical Partners and Population Health.

Core Responsibilities and Essential Functions

• Implementation oversight: Affiliate demo, Project governance, Affiliate site assessments and third party needs, Workflow walkthroughs and information gathering, Project timeline development and kick-off, Status tracking and issue resolution through the project implementation (build/test/go-live), Go-live and go-live support
• Programmatic development and maintenance: Wellstar Community Connect governance structure and guiding principles, Wellstar Community Connect offerings including third party applications, Coordination maintenance/updates in TPA contracts via contract owners, Affiliate contracting with Wellstar legal/finance, Wellstar compliance standards, Wellstar branding standards, Wellstar HIM standards, Communications processes, escalation channels, SLAs, Affiliate readiness criteria evaluation with the steering committee, Wellstar Wellconnected governance committee, Developing and maintaining a strategic roadmap of major simultaneous initiatives to provide a bird's eye view for the leadership and help understand overlaps/dependencies/conflicts and areas for synergies/efficiencies
• Account management oversight: Initial coordination with identified affiliates, Hand holding and spokesperson for the affiliate, Setting and managing affiliate expectations during initial implementation and post go-live phases, Post go-live stabilization and relationship management, WCP and Population Health initiatives
• Performs other duties as assigned
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education

Bachelors Information Technology or Masters Information Technology-Preferred

Required Minimum License(s) and Certification(s)

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s)

PMI - certified project manager Upon Hire Preferred or Program & Project Management\Certified Project Manager (IAPM) Upon Hire Preferred

Required Minimum Experience

Minimum 10 years Managing large and complex programs in a health care setting. Demonstrated knowledge of and success in implementing EHR systems while working collaboratively with clients and multiple teams Required

Required Minimum Skills

• Ability to self-direct and appropriately delegate. High
• Ability to exercise judgment, problem solve, and make decisions consistent with Wellstar philosophy, goals and objectives.
• Demonstrated strong leadership, communication, project management and team building skills.
• Excellent communication skills (written and oral) and the ability to present one's self and/or ideas with clarity and compassion.
• Ability to create and maintain solid relationships with care providers and advocate for the voice of the patient.
• Strong analytical, problem solving and decision-making skills.
• Excellent organizational skills and the ability to work within all levels of the organization.
• Skills to manage and succeed in an ambiguous environment, build consensus, manage stakeholder expectations.