Program Guide (part-time)
Spectrum Health Systems
Summary
The Program Guide is responsible for promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
Job description
- Greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
- Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.
- Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.
Requirements
- High School Diploma or GED required
- Prior experience working in customer service and/or with individuals with substance use disorders
- Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required
Company overview
Spectrum Health Systems is a leading non-profit provider of evidence-based substance use disorder and mental health treatment services, founded in 1969 and headquartered in Westborough, Massachusetts. As New England's premier addiction treatment organization, Spectrum offers a comprehensive continuum of CARF-accredited services including inpatient detoxification, clinical stabilization, residential treatment, outpatient counseling, medication-assisted treatment, and peer recovery support. The organization operates five inpatient facilities, fifteen outpatient clinics, and five peer recovery support centers across Massachusetts, serving over 15,000 individuals annually through more than 55 treatment programs. Spectrum has pioneered innovative approaches such as mobile opioid use disorder treatment vans and specialized programs for juvenile offenders and justice-involved individuals. With a workforce of 1,001-5,000 employees, the organization maintains a strong commitment to breaking down barriers to care and increasing access to treatment while adapting to evolving research on substance use disorders and co-occurring conditions.