Program Manager
Clario
Summary
At Clario, part of Thermo Fisher Scientific, we develop regulated technology that helps unlock better evidence and improve patient outcomes worldwide. Our software platforms support clinical trials, diagnostics, and medical decision-making in highly controlled regulatory environments.
Job description
As a Program Manager within Project Management, you will serve as a key connection between our clients and operational teams, overseeing the relationship and delivery health across portfolios of clinical studies. You will bring together the right expertise to manage risks, drive consistency, strengthen client partnerships, and support successful delivery across assigned accounts.
What You’ll Be Doing
- Oversee delivery health across one or more assigned client portfolios, maintaining visibility across multiple clinical studies and ensuring consistent execution against client expectations.
- Build trusted client relationships, understand priorities and challenges, and translate client needs into clear actions for Project Management teams, operational teams, and subject matter experts.
- Identify portfolio-level delivery risks, manage escalations, drive timely resolution, and proactively address issues that could affect client satisfaction, revenue, or future opportunities.
- Monitor study timelines, financial performance, operational KPIs, and agreed processes across assigned accounts, using insights to support governance discussions and continuous improvement.
- Partner across the broader account team, including Business Development and Client Success, to support a consistent client experience, account strategy, retention, and long-term growth.
- Prepare for and participate in client governance and operational meetings, communicating effectively with stakeholders and providing clear recommendations and direction.
What We Look For
- Bachelor’s degree or equivalent relevant experience.
- 4–8 years of relevant experience in pharmaceuticals, clinical research, eCOA, or a related client-facing project, program, portfolio, or account environment.
- Demonstrated experience managing complex client relationships and coordinating delivery across multiple projects, studies, or workstreams.
- Knowledge of the drug development process; experience with eCOA or clinical study delivery is preferred.
- Strong judgment and the confidence to make decisions, manage difficult conversations, and constructively challenge stakeholders while maintaining trusted relationships.
- Proactive, adaptable, and comfortable operating independently in an environment where priorities can change and solutions are not always defined by established processes.
- Excellent organizational, prioritization, stakeholder-management, and problem-solving skills, with the ability to balance portfolio-level visibility with important operational detail.
- Excellent written and verbal English communication skills and the ability to work effectively across multidisciplinary and geographically distributed teams.
- Ability to work remotely within the United States and travel periodically for client or business meetings.
Requirements
- Bachelor’s degree or equivalent relevant experience
- 4–8 years of relevant experience in pharmaceuticals, clinical research, eCOA, or a related client-facing project, program, portfolio, or account environment
- Demonstrated experience managing complex client relationships and coordinating delivery across multiple projects, studies, or workstreams
- Knowledge of the drug development process
- Strong judgment and confidence to make decisions and manage difficult conversations
- Proactive, adaptable, and comfortable operating independently
- Excellent organizational, prioritization, stakeholder-management, and problem-solving skills
- Excellent written and verbal English communication skills
- Ability to work remotely within the United States and travel periodically
Benefits
- Competitive Compensation
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- Company Holidays
- Wellness Programs
- Employee Assistance Program
- Flexible Remote Work
Company overview
Clario is a leading provider of technology solutions for clinical trials, offering comprehensive services that support pharmaceutical, biotechnology, and medical device companies throughout the drug development process. The company specializes in electronic clinical outcome assessments (eCOA), cardiac safety solutions, medical imaging services, and endpoint management. With decades of experience in the clinical research industry, Clario combines scientific expertise with advanced technology platforms to deliver reliable data collection and analysis services. Their solutions help streamline clinical trial operations, improve data quality, and accelerate drug development timelines. Clario's global presence and integrated technology ecosystem make it a trusted partner for organizations conducting complex clinical studies across various therapeutic areas, from early-phase research to post-marketing surveillance.