Program Manager - Clubhouse Program
Pacific Health Group
Summary
The Clubhouse Program is a community-based model designed to support recovery and empower individuals living with serious mental illness (SMI). Rooted in the philosophy that “community is therapy,” the Clubhouse operates on a “work-ordered day” where members and staff work side-by-side to manage operations, build skills, and support each other in achieving meaningful life goals. The program provides opportunities for employment, education, skill development, social connection, and access to essential resources that promote independence and stability.
Job description
About the Program
The Clubhouse Program is a community-based model designed to support recovery and empower individuals living with serious mental illness (SMI). Rooted in the philosophy that “community is therapy,” the Clubhouse operates on a “work-ordered day” where members and staff work side-by-side to manage operations, build skills, and support each other in achieving meaningful life goals. The program provides opportunities for employment, education, skill development, social connection, and access to essential resources that promote independence and stability.
What This Role Looks Like (Day-to-Day Reality)
- Lead day-to-day operations of the Clubhouse program
- Work closely with members and staff in a collaborative, community-based environment
- Oversee program performance, staffing, and compliance
- Balance administrative leadership with hands-on program engagement
- Build partnerships and maintain strong community presence
This role requires strong leadership, emotional intelligence, and the ability to manage both people and operations in a dynamic, mission-driven environment
What You’ll Do
Program Leadership
- Provide leadership and vision aligned with the Clubhouse International Model
- Foster a therapeutic, community-driven environment focused on collaboration and shared responsibility
- Oversee all program components including Work-Ordered Day, employment, education, and social programming
Administrative Oversight
- Manage overall program operations including fiscal oversight, risk management, and quality assurance
- Ensure compliance with Medi-Cal, contract requirements, and internal policies
- Oversee data collection, reporting, and documentation accuracy
- Maintain a safe, clean, and functional work environment
Staff Supervision & Development
- Supervise, coach, and develop staff to ensure high-quality service delivery
- Lead hiring, onboarding, and retention efforts
- Evaluate staff performance and promote professional growth
- Ensure meaningful member participation across all program activities
Collaboration & Community Engagement
- Build and maintain relationships with employers, community partners, and advisory boards
- Support Transitional Employment programming and employer partnerships
- Participate in provider meetings and coordinated care efforts
- Communicate regularly with contract stakeholders and representatives
Program Quality & Member Experience
- Ensure services are delivered in alignment with Clubhouse standards and evidence-based practices
- Promote a culture of respect, inclusion, and recovery
- Support members in achieving vocational, social, and personal goals
Additional Responsibilities
- Participate in occasional evening, weekend, or community events
- Demonstrate cultural competence, trauma-informed care, and gender-responsive practices
- Complete all required trainings in a timely manner (California-based Clubhouse training)
- Perform other duties as assigned
How Success Is Measured
- Program compliance and contract performance
- Member engagement and program participation
- Staff performance and retention
- Quality and consistency of service delivery
- Strength of community partnerships and employment outcomes
Who Thrives in This Role
- Is a strong, mission-driven leader
- Builds collaborative, community-based environments
- Is highly organized and operationally strong
- Thrives in people-centered, dynamic settings
- Is passionate about mental health recovery and social impact
Requirements
- Bachelor’s degree or higher in Social Work, Psychology, Anthropology, Public Health, or related field; OR equivalent combination of education and experience
- Minimum 2 years of supervisory experience in a similar setting
- Minimum 2 years of experience working with individuals living with serious mental health conditions
- Strong understanding of evidence-based practices in mental health treatment
- Strong leadership, communication, and interpersonal skills
- Strong administrative and organizational skills with excellent time management
- Must be proficient in technology, including documentation systems, reporting tools, and Microsoft Office
- Knowledge of Diversity, Equity, and Inclusion principles and trauma-informed care
- Valid California Driver's License and active auto insurance meeting CA requirements
- Reliable personal vehicle for daily work use
- Successful completion of background check (including MVR)
- Must be able to travel up to 60-70% within the county to conduct in person visits
- Must successfully complete a Testlify skills assessment
- Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received
- Must have effective Time Management skills
- Must have internet speed of - 300+ mbps download and 25+mbps upload
- Must be proficient in technology, including documentation systems, case management platforms, and communication tools
- Must be willing to work occasional evenings and weekends as needed
Benefits
- Monthly stipend
- 160 hours PTO
- Paid sick time
- 12 paid holidays
- 4 paid volunteer hours per month
- 90% employer-paid medical benefits
- Flexible Spending Account (FSA)
- Short-term & long-term disability
- AD&D
- Employee Assistance Program (EAP)
- 401(k) with company match
- Professional development opportunities
- Quarterly in-person events
- Employee discount programs
Company overview
Pacific Health Group is a leading healthcare management organization based in Carlsbad, California, dedicated to transforming lives through integrated whole-person care. Founded in 2023, the company specializes in providing comprehensive healthcare solutions with a focus on Medicaid populations across multiple states. Their innovative approach addresses the complete spectrum of health needs by combining exceptional managed medical care with comprehensive behavioral health services, vital social support programs, and essential housing navigation services. Pacific Health Group operates through locally managed health plans and strategic partnerships, emphasizing patient-centered care, cultural responsiveness, and community well-being. The organization's Enhanced Care Management programs coordinate medical, behavioral, and social services to meet complex patient needs, while their community support initiatives address upstream drivers of health outcomes. With a team of 51-200 dedicated professionals, Pacific Health Group serves thousands of members by breaking down barriers to healthcare access and creating pathways to wellness that extend beyond clinical settings. Their mission centers on elevating community health through compassionate, equitable, and individualized care that empowers people to achieve their highest potential for life.