Program Manager

Summary of Major Functions

Provide and maintain structure for Residential, Partial Hospitalization and Intensive Outpatient Programs. Services include conducting groups, facilitating meals and meal processing documentation, and encouraging a therapeutic milieu.

Duties and Responsibilities

• Assisting Program Director in finding program tech/therapist coverage for groups and meals.
• Provide individual therapy and POD groups when backup coverage is needed for Primary Clinicians.
• Create effective relationships and be the liaison with other departments in creating and improving work processes.
• Role models appropriate compliance to all program tech/therapist tasks and adherence to policy and procedures.
• Establishes and maintains presence and a collaborative relationship with all program tech/therapists.
• Supports clinical leadership in the implementation of and adherence to rules, policies, and procedures.
• Takes ownership, in collaboration with program director, for training of new program tech/therapist staff and students.
• Serve as onsite leadership on the weekends and act as point person for all facility issues/concerns, patient issues/concerns, and staff issues/concerns.
• Navigate any call outs that occur and help to manage staffing issues/concerns.
• Demonstrates knowledge of and practice of effective counseling skills.
• Facilitates meals with patients in a fashion consistent with the treatment philosophy of EDCare; models appropriate eating behaviors during assigned mealtimes with patients.
• Contributes clinical information and observations about patients in weekly staffing.
• Demonstrates ability to build therapeutic rapport while maintain professional boundaries.
• Facilitates groups with expertise, demonstrating ability to engage, set limits and monitor the group process.
• Maintains and develops group curriculum for psychoeducational groups according to EDCare clinical standards.
• Is creative in therapeutic interventions to maintain a safe, supportive, clinically sound programming.
• Is present and available for patient requests and needs; provides outreach to patients when necessary.
• Maintain daily program structure.
• Conduct check-ins and check-outs with patients.
• Facilitate therapeutic outings.
• Timely completion and accuracy of clinical paperwork: progress notes, group notes, etc.
• Ensure completion of daily attendance sheet for billing purposes.
• Take responsibility for opening and/or closing the facility.
• Maintain confidentiality of all patients.
• Other job duties as assigned.

Computer Skills

• Must be able to effectively maneuver within an office scheduling system.
• Minimum of intermediate skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• Must be able to learn efficiently and effectively work within an electronic medical records system.

Qualifications

• Master's degree in behavioral health field required.
• Actively pursuing Colorado licensure required.
• CPR certification within the first 90 days required.
• Ability to take initiative and problem solve for a variety of clinical issues that may arise, as well as operational issues that may arise required.
• Minimum of six months experience working in a therapeutic milieu environment preferred.
• Clinical conceptualization of the treatment of eating disorders and dual diagnosis preferred.
• Treatment orientation that aligns with that of EDCare preferred.
• Good oral, written, and interpersonal communication skills preferred.
• Must be able to work the following schedule: Friday, Saturday, Sunday, Monday 7:30am - 6:00pm.