Program Manager II
KCAS Bio
Summary
Manage client programs within a business unit, serving as a primary point of contact for clients while driving program execution, communication, and overall client satisfaction. Work closely with Laboratory Directors, laboratory managers, and Business Development to manage contracted work, anticipate client needs, and proactively address risks.
Job description
In this role, we will rely on you to:
- Serve as the primary point of contact for assigned clients, managing relationships and ensuring high levels of client satisfaction
- Lead program oversight, ensuring alignment between client expectations, study execution, and timelines
- Proactively identify risks and develop mitigation strategies to ensure program success
- Act as a strategic liaison between clients and internal teams, balancing priorities and driving solutions
- Communicate program status, risks, and key updates to both clients and internal leadership
- Independently address client questions, concerns, and escalations
- Lead scope definition for new work from existing clients in partnership with Business Development
- Support pricing strategy discussions and assist with quotes and change orders
- Maintain accurate and up-to-date client and program data within tracking systems
- Drive forecasting of client work and support revenue visibility
- Mentor and provide guidance to more junior Program Managers as needed
- Perform all aspects of the job in a way that supports company brand and supports company mission, vision, and values
To qualify specifically for this role, you will have:
- Bachelor's degree or equivalent work experience
- Minimum of 2–4 years of experience in a Contract Research Organization (CRO) environment overseeing or managing projects
- Demonstrated experience managing client relationships and program execution
- Strong project management and organizational skills
- Excellent communication and stakeholder management skills
- Ability to proactively identify risks and drive solutions
- Ability to manage multiple complex programs simultaneously
- Strong attention to detail and execution discipline
Requirements
- Bachelor's degree or equivalent work experience
- Minimum of 2–4 years of experience in a Contract Research Organization (CRO) environment overseeing or managing projects
- Demonstrated experience managing client relationships and program execution
- Strong project management and organizational skills
- Excellent communication and stakeholder management skills
- Ability to proactively identify risks and drive solutions
- Ability to manage multiple complex programs simultaneously
- Strong attention to detail and execution discipline
Benefits
- Company sponsored events
- KCAS University
- Wellness programs
- Inclusion initiatives
- Community outreach
- Stock ownership program
- Paid time off for volunteering
Company overview
KCAS Bio is a leading global bioanalytical contract research organization (CRO) with over 45 years of experience in supporting drug development. Founded in 1979 and headquartered in Olathe, Kansas, the company provides comprehensive bioanalytical services from early discovery through clinical development and commercialization. With a team of approximately 375 employees and facilities across the United States, Europe, and Australia, KCAS Bio has supported the development of over 315 approved drugs and developed more than 6,200 proprietary and non-proprietary assays. The company specializes in biomarker testing, small and large molecule bioanalysis, immunogenicity testing, flow cytometry, molecular services, and clinical kitting. KCAS Bio maintains an exceptional regulatory compliance record, having successfully completed more than 20 FDA audits with no major findings. Their global presence and strategic alliances enable them to serve pharmaceutical and biotechnology clients worldwide with high-quality, GLP/GCP-compliant services that accelerate the development of life-changing therapies.