Program Manager III (Residential Case Management)

Job Overview

This position will be managing multiple Cascadia's Licensed Residential Treatment Facilities in Oregon City, Gladstone, Wilsonville and the Portland area. The schedule for this position is generally Monday through Friday, 8:30 a.m. to 5:00 p.m., but requires flexibility to accommodate program needs.

Program Description

Cascadia operates several licensed residential treatment homes for adults experiencing mental health challenges. Our homes provide psychiatric treatment, personal care, skills training, and case management. The goal is to prepare residents to live in a less restrictive environment. Referrals are accepted from counties and the state, typically for individuals leaving the state hospital.

Position Description

The Program Manager III works as part of an interdisciplinary team and is responsible for ensuring that program activities are administered effectively and in accordance with regulatory requirements. This position is responsible for providing clinical oversight, support, and professional development for assigned staff.

Essential Responsibilities

• Manage the day-to-day operations of assigned clinical program – including client care, quality improvement and service delivery.
• In collaboration with leadership, set annual goals and objectives aligned with integrated treatment and the mission.
• With support from Quality Management and Cascadia's compliance department, investigate and resolve client complaints.
• Assist with the development of an operating budget to support the programs goals and objectives. Monitor expenditures monthly and control costs; justify significant budget variances.
• Attend both internal and external meetings to problem-solve, advocate for programs, and maintain positive working relationships with employees and stakeholders.
• Oversee and leverage clinical data to monitor performance and assist in decision making.
• Serve as a liaison between departments, facilitating collaboration among interdisciplinary teams, and communicating with stakeholders.
• Assess progress toward achieving goals and objectives and revise plans, systems, policies, and procedures to assure success.
• Provide input into the development of policies, procedures, and systems in support of program goals.

Regulatory & Compliance

• Comply with laws, regulations, policies, and procedures under which the program and company operates.
• Comply with and manage relevant Contracts, Memorandum of Understanding (MOU), and Grants.
• Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.
• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.

Supervisory Oversight

• Provide regular supervision, coaching, and annual training oversight for direct reports.
• In collaboration with program leadership, determine staffing requirements, recruit, hire, and train staff.
• Establish work plans and priorities for staff members, assess the progress of staff members.
• Promote and complete annual employee training requirements on a timely basis.
• Provide direction and coach staff in Standard Operating Procedures (SOP), Electronic Health Records (EHR), Trauma-Informed Care (TIC), Feedback Informed Treatment (FIT), evidence-based practices, community resources, crisis management, harm reduction, Oregon Administrative Rules (OAR), HIPAA, and mandatory reporting.

Qualifications

Education: Required Master's Degree in a behavioral science field from an accredited college or university. Must demonstrate the competencies as outlined in the Oregon Administrative Rule's (OAR) to become credentialed as a Qualified Mental Health Professional (QMHP).

Experience: Required Minimum five years of experience in community mental health or related field. 3 years post graduate clinical experience providing community behavioral health services AND a minimum of 2 years staff supervisory experience.

Specialized Knowledge, Skills and Abilities

• Understand the unique clinical needs of individuals served.
• Understand the recovery model, motivational interviewing, illness management and recovery, evidence-based practices, and strength-based philosophies and strategies.
• Understand and align with harm reduction philosophies and trauma informed care.

Other

Employee must possess a valid driver's license, three-year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course. Must have the ability to travel to multiple locations throughout the Portland Metro area. All client-facing positions must have the ability to perform Basic Life Support (BLS) and properly use AED equipment. BLS certification training will be provided within the first 60 days of hire. Certification must remain current.