Program Secretary

Responsibilities

• Answers the phone, responding to all requests for information
• Schedules Unit assessments, meetings and appointments as appropriate
• As assigned, greets visitors, patients, and their families coming to the Unit
• Manages all CQI+ paperwork, submission, data entry, communication and audits
• Creates new hire/rehire personnel files, files employee documents, and ensures NSC HR has a copy of all appropriate documents for the employees' corporate personnel files
• Maintains new hire packet documents and distributes as required
• Responds to all intake calls; records information on intake form to pass on to the Clinical Access Coordinator
• Keeps current license information on file for licensed employees
• Inputs daily census into HorizonPlus
• Enters required data into HorizonPlus system and generates monthly reports to track and trend referral, admission and discharge data
• Utilizes data to complete program's key statistical reports and generates reports as needed for the SVPO, VPCE, program director and client hospital leadership when requested
• Utilization Review: initiates pre-certification calls for private insurance and managed Medicare and Medicaid plans; provides concurrent reviews throughout the patient's stay; tracks utilization review outcomes
• Manages insurance appeal process and works with hospital Denial Management Coordinator
• Reviews newly admitted patient accounts for eligibility and authorization daily; corrects issues identified and reports errors to the Program Director
• Assists in submission of reports and requests for documents from various regulatory agencies; re: PA Dept. of Health, CAP and Joint Commission
• Maintains schedule for filing court paperwork and hearings; works closely with court personnel to maintain good relationships
• Reviews and evaluates all incoming invoices and expense reports to verify accuracy before forwarding to the appropriate recipient
• Classifies, sorts and files correspondence, records and other documents
• Orders all office supplies
• Other duties as assigned

Qualifications

• High school or GED
• One to five years of experience in a similar position and/or industry
• Willing and capable of assisting with CNA duties on the unit when needed
• Must have good organizational skills and experience in some form of secretarial/administrative assistant duties
• Proficient in software applications
• Effective presentation skills
• Valid driver's license and use of an automobile required
• Excellent written and verbal communication and presentation skills
• Ability to read and comprehend moderate to complex instructions and correspondence
• Ability to write detailed correspondence
• Ability to effectively present information in one-on-one and small group situations to Program leadership, employees, clients, providers, vendors, etc.

Work Environment

This job operates in a professional office environment and/or clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position may have contact with patients who have moderate to severe psychiatric concerns and/or behavioral issues. There is the possibility this position could be exposed to violent behavior from patients and/or behavioral issues as part of their daily duties.