Program Supervisor - Feasterville and Philadelphia (North Broad Street, Northeast Philly, and West Tabor Road), PA

Day in the Life of a Program Supervisor

• Oversee daily program operations and offer assistance where needed, dependent on licensure and ability
• Oversee the appropriate application and adherence to OBOT Operational Standards, as well as regulatory procedures issued by applicable regulatory authorities
• Perform all necessary responsibilities as directed by immediate supervisor and/or the governance authority
• Screen and interview new associates for hire as needed and submit requests for approval, as necessary
• Orient all new associates to the program or designate appropriate supervisor to provide orientation— this includes completion of new hire policies, review of associate handbook, and orientation to responsibilities, at minimum
• Conduct employee performance reviews, monitor personnel time, and respond to requests for PTO
• Maintain program documentation in accordance with DEA regulations, including patient prescriptive records, physician DEA registration, physician current caseload and approved patient capacity
• Coordinate with internal and external persons and agencies to inform, improve, or supplement service provision
• Coordinate with Operations Support Team to address needs within the center
• Other duties and responsibilities as assigned by the Operations Support Team and the Governance Authority
• Apply procedures and policies outlined in program and regulatory standards to day-to-day program operations
• Review, interpret, and reflect on changes to policies or procedures and present information to leadership
• Manage program staff and interact positively with patients, visitors, and members of the Community
• Conduct internal audit processes to analyze program performance in various areas
• Function in an administrative capacity to assure necessary information is provided to patients and staff

Education and Experience requirements

• Preference given to candidates with experience working in an Office Based Opioid Treatment program and with supervisory experience. Individuals should also have experience working with individuals with substance abuse or mental health. The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements.
• Highschool Diploma or GED required

Hours, Schedule, and Travel (if applicable)

Start and end times may vary including as early as 6:30 AM and as late as 9:00 PM, however, this position will work 40 hours a week with marketing and outreach efforts.

Center locations: Feasterville and Philadelphia (North Broad Street, Northeast Philly, and West Tabor Road)

• Must be willing to travel to all center locations. Crossroads has a travel reimbursement policy which includes mileage reimbursement.
• The schedule below outlines the current patient hours. Candidates work with the Regional Director to confirm if changes need to be made to the work schedule.
• Teammates start and end times may vary some from patient hours based on what is needed to prepare for and close out your day. Patient hours are subject to change based on Providers' availability and business needs.