Project Coordinator

Job Summary

The Project Coordinator collaborates with Project Managers, internal LabConnect departments, sites, and sponsors on daily ongoing clinical trial study projects, requests, and specifications.

Essential Duties and Responsibilities

• Maintain appropriate communication channels with Sponsors and Contract Research Organizations as the Secondary Project Contact
• Promptly respond to interactions with Project Managers, internal departments, sites, and sponsors
• Update ongoing project status to Project Managers and monthly to direct manager
• Support investigation and resolution of Quarantine samples
• Interface with Project Management, Sponsors, investigator sites, reference laboratories, Investigator Support Services, Clinical Trial Materials, IT, Data Management, and Executive Leadership
• Update and maintain study-specific Site Lists used by multiple departments
• Verify Investigator Site information is accurate and up to date in applicable databases
• Generate Lab Report Access Forms
• Receive, verify, and process returned Lab Report Access Forms, including filing on SharePoint and submission to Quality Control
• Respond to supply requests, corrections, patient reports, and other inquiries
• Document meeting minutes and maintain the Project Dashboard Tracker spreadsheet, distributing to attendees within 24-48 hours
• Address escalated 4th day site queries and Double Data Entry queries
• Manage Study Closure Protocol notes in applicable database
• Complete and submit Work Order requests to Clinical Trial Materials
• Provide study-specific non-client-facing management reports on a recurring basis
• Facilitate distribution of study documents such as site memos
• Manage Portal User Account Access including creating, adjusting, and deactivating access
• Support Study Set Up Managers with SalesForce project creation, task/milestone updates, study email creation, and Replicon study creation
• Exhibit understanding of each protocol from a Project Coordinator perspective
• Serve as a reference point for clinical investigators, handling questions, concerns, and complaints
• Perform other related duties as assigned

Education and Experience

Required: Strong customer service, organization, communication, multitasking, and interpersonal skills.

Preferred (but not required): Bachelor's or associate degree; university program certificate; 2-4 years of relevant lab experience; experience or training in the clinical trial industry; or any combination of the above.

Skills and Ability

• Read, analyze, and interpret business periodicals, professional journals, or technical procedures
• Draft clear and effective business communications
• Effectively present information and respond to questions from managers, clients, customers, and the public
• Basic math proficiency
• Solve practical problems with limited standardization
• Interpret instructions in written, oral, diagram, or schedule form
• Office applications, word processing, spreadsheet, and database software
• Advanced knowledge of Microsoft Office

Physical Demands

Remote/Hybrid, other desk-based role. Prolonged periods sitting at a desk and working on a computer; prolonged use of computer and headphones for conference calls; communicate effectively via phone, video, and email; use hands and fingers to operate office equipment. Travel requirements: None.