Project Manager, Delivery Lead

Project Manager, Delivery Lead Responsibilities

• Lead a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management
• Manage client expectations regarding project timelines, delivery, scope, and internal and external responsibilities
• Lead the client Kick-Off Meeting covering project timelines, delivery, and scope including communication of internal and external expectations
• Supports the specification review meetings internally and externally
• Manage schedule and scope for all projects; track all tasks required to deliver systems on-time for client user acceptance testing (UAT)
• Facilitate internal and external meetings for all assigned projects
• Set meeting agenda, share meeting minutes, and drive completion of action items internally and externally
• Proactively assess project risks and escalate issues via established internal and external communication pathways
• Drives study resourcing with support and input from project team members
• Ensure client satisfaction throughout the project build and maintenance phase, working with customer care, Suvoda management, and business development as needed
• Identify and assist with the implementation of process improvements for the services department
• Assist the product team with the design and development of new features by providing feedback based on client requests and project experience
• Delegate and oversee tasks to associate project managers
• Travel to client sites to attend meetings and conduct user training sessions
• Perform other related duties as required

Additional Responsibilities

Project Management

• Lead team in effort to achieve scorecard targets related to capacity, compliance efficiency, quality and engagement
• Primary point of contact for the client from contract award through system de-activation and archival, leading status meetings, tracking all open issues or questions, and providing status updates as required
• Own responsibilities for project timelines, quality, team utilization and on-time delivery; delegate and manage tasks and responsibilities across the team
• Manage schedule and scope for all projects; track all tasks required to deliver systems on-time for client user acceptance testing (UAT)
• Drive overall team resourcing efforts with support and input from project team members
• Support the training and development of new team members
• Travel to client sites to attend meetings and conduct user training sessions

Team Management

• Direct management and supervision responsibilities for team members including delegating, directing, and monitoring progress on assigned work
• Collaborating with Services Managers on performance management and development for their team members
• Providing input on priorities, giving formal feedback and participating for Performance Check-Ins in partnership with the League Lead and Services Manager (Coach)
• Identifying and assigning learning opportunities to the appropriate team members, with input and collaboration from the Services Manager
• Collaboratively working with team members to address challenges, solve problems and remove obstacles as needed
• Build and maintain a strong sense of belonging and connection within the team
• Proactively monitor performance of team members, soliciting and providing meaningful feedback
• Meet regularly with team members to check-in on priorities and support needs

Operational Management

• Collaborate with League Leadership in ongoing assignment of studies
• Participate in hiring process and decisions for the Services Delivery department
• Participate in and manage roll-out of process improvements and corporate updates in Services within their League
• Serve as an expert and internal escalation point of contact for team members in Services in and outside of team
• Partner with Solutions, Talent & Culture, and Learning & Development to ensure training and best practices are delivered across the team
• Provide support related to Issue Management as required
• Perform other related duties as required

Requirements

• Bachelor's degree or equivalent experience required
• Interpersonal and communication skills
• Time management and organizational skill
• Analytical thinking ability
• Creative problem-solving ability
• Attention to detail
• Consultative skills

Experience

At least two years of experience in IRT or related field preferred