Project Manager, Diagnostic Operations

We're looking for a Senior Project Manager to join our Operational Excellence team to support internal processes and initiatives that keep the diagnostics business unit running efficiently. This is a broad, cross-functional role: the Associate Project Manager will take on projects across a range of teams and workflows, partnering closely with stakeholders throughout the diagnostics organization to improve how work gets done. They will serve as a subject matter expert for the operating systems that support diagnostics operations, lead process improvements, and own operational reporting that leadership can rely on as a source of truth. Additionally, the Associate Project Manager will support operational communications and other projects as identified.

Responsibilities

• Partner with cross-functional teams across the diagnostics business unit to execute operational initiatives and workflow improvements, spanning a range of teams, systems, and processes
• Serve as a subject matter expert for the operating systems and tools that support diagnostics operations, helping to ensure data integrity, security, and efficient performance across workflows
• Autonomously own ad hoc process improvements and new initiatives to ensure operational excellence is maintained as the business scales
• Implement and maintain tracking systems for operational initiatives and project status
• Build and maintain reports and dashboards that give leadership a clear, accurate view of workflow performance and key metrics; partner with Business Intelligence to identify KPIs, validate data accuracy, and iterate as business needs evolve
• Perform hands-on data work as needed, including pulling and combining operational data across source systems to support reporting and process decisions
• Support operational communications across the diagnostics network and stakeholder teams
• Partner cross-functionally with Business Intelligence, Commercial Systems/SFDC, Product, and Internal Operations teams to identify gaps, align on decisions, and keep initiatives moving

Qualifications

• Bachelor's degree, preferably in Life Sciences, Healthcare Administration, Business, or a related analytical field
• 2-4 years of relevant experience in operations, project management, healthcare/diagnostics, or data and analytics
• Must be a self-starter who can work independently with minimal supervision
• Persistent and resilient person who thrives in a fast-paced, highly iterative environment
• Is highly organized and systematic, with superb attention to detail and the ability to prioritize and complete tasks with a high degree of accuracy
• Excellent written and verbal communication skills, including the ability to translate operational detail into a clear story for leadership
• Comfort working with data: familiarity with SQL and data visualization tools (Looker preferred; Tableau acceptable), or a strong willingness to build these skills
• Proficiency with CRM and operating systems (Salesforce/SFDC) and general database management
• Proficiency with MS Office (Word, Excel, PowerPoint) and Google Suite (Sheets, Docs, Slides)

Nice to Haves

• Experience in healthcare diagnostics, oncology, or life sciences
• Familiarity with clinical and lab data systems (LIMS, EMR)
• Experience building dashboards or operational reporting