Project Manager I
BioIVT
Summary
The Project Manager is responsible for proactively managing customer order fulfillment, coordinating complex projects, and driving the timely execution of customer shipment commitments. This role serves as a key cross-functional liaison between internal operations, external vendors, customer-facing teams, and documentation functions to ensure efficient fulfillment execution and customer satisfaction.
Job description
Backlog Management & Order Expediting
- Maintain comprehensive visibility into open customer order backlog.
- Proactively identify opportunities to expedite orders and accelerate shipments.
- Prioritize overdue and at-risk orders and coordinate corrective actions with internal stakeholders and external vendors.
- Monitor backlog aging and drive resolution of fulfillment bottlenecks.
- Support initiatives to reduce overdue orders and improve fulfillment efficiency.
Customer Shipment Commitments
- Track customer-committed shipment dates and monitor progress against timelines.
- Identify potential shipment delays and coordinate recovery plans to minimize customer impact.
- Partner with customer-facing teams to communicate accurate shipment updates.
- Drive accountability across internal teams and vendors to improve on-time shipment performance.
Special Projects Coordination
- Coordinate complex customer orders requiring additional operational, vendor, or customer support.
- Manage project timelines, milestones, dependencies, and shipment requirements.
- Troubleshoot operational challenges and facilitate timely issue resolution.
- Serve as the central point of coordination for assigned projects and escalations.
Vendor Relationship Coordination
- Maintain strong working relationships with external vendors and service providers.
- Coordinate vendor activities to support order fulfillment and shipment timelines.
- Monitor vendor deliverables and proactively address delays or performance concerns.
- Escalate vendor-related issues and support resolution efforts.
Customer Documentation Support
- Partner with Documentation and Quality teams to support customer documentation requests.
- Coordinate updated Certificate of Analysis (COA) requests and responses.
- Track documentation requirements to ensure timely completion.
- Assist in resolving documentation-related shipment delays.
Operational Reporting & Continuous Improvement
- Maintain accurate tracking and reporting of backlog status, shipment commitments, and special projects.
- Provide regular updates on critical orders, operational risks, and mitigation efforts.
- Identify recurring operational challenges and recommend process improvements.
- Support cross-functional initiatives focused on operational efficiency and customer satisfaction.
Requirements
- Bachelor's degree in Business, Supply Chain, Operations, Life Sciences, or related field preferred
- 3+ years of experience in project management, order fulfillment, supply chain, operations, or customer operations
- Experience coordinating cross-functional projects in a fast-paced environment
- Strong organizational, communication, and problem-solving skills
- Ability to manage competing priorities and drive timely resolution of issues
- Proficiency with ERP systems, Microsoft Office Suite, and project tracking tools preferred
- Experience working with vendors, customer commitments, and operational documentation processes is highly desirable
Benefits
- Medical, Dental & Vision
- Prescription Drug Coverage
- Virtual Care (MDLIVE)
- Life & AD&D Insurance
- Short & Long-Term Disability
- Flexible Spending Accounts
- 401(k) Safe Harbor Matching
- Tuition Reimbursement
- Paid Time Off
- Company-Paid Holidays
- Employee Assistance Program
- Travel Assistance
Company overview
BioIVT, formerly known as BioreclamationIVT, is a leading global provider of high-quality biological specimens and value-added research services. Founded in 1981 and headquartered in Hicksville, New York, the company specializes in control and disease state samples including human and animal tissues, cell products, blood, and other biofluids. With approximately 501-1,000 employees operating across 29 locations in 7 countries, BioIVT serves as a critical partner for pharmaceutical, biotechnology, and diagnostic companies engaged in drug discovery and development. The company's unmatched portfolio of clinical specimens directly supports precision medicine research by coupling comprehensive clinical data with donor samples. As the world's premier supplier of ADME-Tox model systems, including hepatocytes and subcellular fractions, BioIVT enables scientists to better understand pharmacokinetics and drug metabolism of newly discovered compounds. Their Research Services team provides in vitro hepatic modeling solutions and collaborates with clients to accelerate medical breakthroughs. BioIVT's commitment to quality, ethical sourcing, and data integrity has established them as a trusted partner in advancing scientific research and improving patient outcomes.