Project Manager, Systems

Purpose

The Business Services Group (BSG) is a part of Financial Shared Services that provides business support services across AbbVie in order to drive efficiencies, business outcomes and ensure compliance. The Systems Project Manager will be responsible for acting as the liaison between business users, IT, OEC, Legal, Affiliates and Finance to oversee the design, deployment, training, communications, and management of consulting engagement and creative tools. This position drives efficiency by identifying compliant system solutions and enhancements, streamlines key processes, and increases effectiveness of the system users. This person will work to bulletproof their systems and ensure data integrity.

Responsibilities

• Develops project plans that integrate and align with cross departmental processes and other projects and provides innovative solutions to overcome project hurdles.
• Acts as a resource to provide innovative solutions to mitigate risks, manage competing customer priorities, facilitate contingency plans, maximize cost-effective resource utilization, and improve employee effectiveness.
• Coordinates across the business, IT, OEC, Legal, HR, external vendor partners, etc. to ensure system needs, issues, and enhancements are effectively managed.
• Cross-functional leadership across multiple teams and IT to roll out enhancement project in scope and on-time.
• Requests estimates from vendors and authorization approvals from internal stakeholders.
• Demonstrates expertise on AbbVie business rules & processes.
• Proactively recommends improvements to streamline current processes and reduce cycle time.

System Management

• Develop and maintain in-depth knowledge of key business systems, including iHub, WorkBook, and related platforms.
• Define and manage the testing strategy for ongoing system releases, enhancements, and configuration changes.
• Manage user access and system permissions, ensuring appropriate access is maintained.
• Participate in technical workshops, representing business needs and ensuring requirements align with business processes.
• Own the system support process; monitor and train MSP support resources, lead bi-weekly support calls, monitor support SLAs, open issues, and resolution progress.

Communications and Training

Subject Matter Expert working in conjunction with creative to identify training/education and communications opportunities to pull through compliant system usage. Presents at department meetings, and virtually with users on system capabilities and/or trainings.

People Management

• Creates a learning environment open to suggestions and experimentation for improvement, and demonstrates the ability to lead through ambiguity.
• Embraces the ideas of others, nurtures innovation, and manages innovation to reality.
• Demonstrates the ability to make the complex easy for others to understand.
• Builds strong relationships with cross-functional peers and external partners to enable higher performance.
• Works with business partners to schedule project-related meetings with appropriate individuals.
• Ensures effective meeting management leading to quick resolution of agenda items.