Project Manager, Urology Operations (Remote)

Your Primary Responsibilities

This role is responsible for bringing structure, accountability, and momentum to cross-functional operational initiatives from idea through execution.

Drive Projects & Operational Initiatives

• Partner with operational leaders and subject matter experts to understand priorities and translate them into clear, actionable plans.
• Coordinate initiatives across Operations, Call Center, Billing, Customer Experience, Technology, Leadership, and other stakeholders.
• Support operational rollouts, process improvements, system implementations, and other key business initiatives.
• Take projects from an ambiguous starting point through execution, keeping work moving even as priorities evolve.

Create Clarity & Accountability

• Establish clear ownership, priorities, timelines, dependencies, and next steps.
• Facilitate project meetings and working sessions that result in clear decisions and action.
• Follow up consistently with stakeholders to ensure commitments are completed and important details don't fall through the cracks.
• Maintain practical project plans, action items, documentation, and status updates that create visibility without unnecessary process.

Solve Problems & Improve How Work Gets Done

• Get into the details of existing workflows to understand how work is actually being done before recommending changes.
• Proactively identify risks, blockers, inefficiencies, and opportunities for improvement.
• Work directly with stakeholders to resolve issues and keep initiatives moving.
• Recommend practical, iterative improvements rather than defaulting to large-scale process changes.
• Adapt project management approaches and tools to the needs of the business rather than forcing every initiative into the same methodology.

Build Alignment Across Teams

• Serve as a central point of coordination across teams with different priorities, personalities, and ways of working.
• Build trusted relationships and influence outcomes without relying on formal authority.
• Communicate progress, risks, decisions, and outcomes clearly to both technical and non-technical stakeholders.
• Help teams navigate competing priorities while maintaining momentum and strong working relationships.
• Maintain HIPAA/patient confidentiality and compliance with applicable laws, regulations, and company policies.

Skills for Success

• Relentless Follow-Through: You don't assume something happened because it was discussed. You follow through, close loops, and make sure commitments become outcomes.
• Natural Curiosity: You ask thoughtful questions, dig beneath the surface, and genuinely want to understand how and why something works.
• Exceptional Organization: You naturally create order. Whether you're using project management software or a simple task list, people trust you to know what's happening and what comes next.
• Practical Problem Solving: You don't need to rebuild everything to make it better. You understand the current environment, identify the next useful improvement, and keep moving.
• Adaptability: You're comfortable changing course when new information emerges and don't become frustrated when reality doesn't perfectly match the original plan.
• Influence Without Authority: You can hold busy people accountable, including senior stakeholders, while maintaining strong relationships.
• Comfort With Ambiguity: You don't wait for perfect instructions. You gather information, ask questions, establish direction, and create momentum.
• Context Switching: You can move between different initiatives, personalities, and business functions without losing the details.
• Strong Communication: You can translate between technical and non-technical stakeholders and adjust your communication style to your audience.
• Low-Ego Collaboration: You care more about getting to the right outcome than proving that your process or idea is the right one.

Required Qualifications

• 3+ years of experience in project management, program coordination, implementation, operations, account/client management, agency project management, or another role requiring significant cross-functional coordination.
• Demonstrated ability to organize multiple priorities, stakeholders, deadlines, and competing demands.
• Experience taking projects or operational initiatives from an unclear starting point through execution.
• Demonstrated ability to build relationships and influence outcomes without direct authority.
• Strong organizational skills and exceptional attention to detail and follow-through.
• Excellent verbal and written communication skills.
• Ability to work effectively in fast-moving environments where priorities and processes may evolve.
• Strong problem-solving and critical-thinking abilities.
• Ability to learn new systems, tools, and business processes quickly.
• Proficiency with common business, documentation, reporting, and collaboration tools.

You Might Also Have

• Project management experience within an agency, e-commerce, startup, or other fast-moving environment where you managed multiple clients, projects, or priorities simultaneously.
• Experience working between business and technical teams and translating needs across both groups.
• Experience in healthcare, DME, payer, revenue cycle, insurance, call center, or customer operations.
• Experience supporting operational transformations, process improvements, or system implementations.
• Experience working within rapidly growing organizations.
• Exposure to Jira, Confluence, Asana, Monday.com, Smartsheet, or similar tools.
• PMP, CAPM, Agile, Scrum, Lean, or related certifications.