PROS Rare Disease Business Leader – CA/NV

Key Responsibilities

• Drive demand and influence decision-making among local and national Medical Experts (MEs) and other key healthcare professionals (HCPs) within Centers of Excellence (CoEs) and assigned accounts.
• Prioritize education on PROS, challenge existing approaches to patient management when appropriate, communicate the product’s value compliantly, and position it within the broader therapeutic and disease-management landscape to support appropriate demand.
• Develop, coordinate, and execute account-focused strategic commercial business plans that align account-specific objectives with Novartis’ commercial strategy for the assigned disease state.
• Apply an enterprise perspective to tailor strategies to customer needs and support patient care.
• Support the design and implementation of educational programs for multidisciplinary teams to promote appropriate awareness, identification, and care of patients with PROS.
• Collaborate with Novartis cross-functional partners and key account personnel to deliver a cohesive “One Novartis” experience.
• Maintain broad knowledge of relevant Novartis personnel and resources to respond effectively to customer needs related to patient care and ensure a consistent customer experience.
• Engage relevant stakeholders across assigned accounts by mapping customer needs within the assigned disease state, building relationships, and delivering solutions for complex customer groups.
• Understand each account’s payer mix, address common product-access opportunities and policy updates, and determine when to resolve issues directly or coordinate with the appropriate Novartis partner.
• Adapt effectively across engagement channels and use digital tools and platforms to address customer needs, including virtual interactions with HCPs.
• Leverage relevant Novartis digital resources that support the patient and customer experience, and guide customers in using Novartis digital platforms.
• Maintain working knowledge of current and emerging digital marketing and sales capabilities, including dynamic targeting and insight gathering.
• Use sales reporting tools and customer insights to identify territory and customer growth opportunities in a rapidly changing environment.
• Identify potential patients through lead generation and prospecting, evaluate opportunities, and determine the appropriate resources needed to support follow-through.
• Gather actionable customer insights across the assigned geography and through active participation in local and national conferences.
• Communicate findings clearly and concisely to field and headquarters teams.

Essential Requirements

• Bachelor’s degree required from 4-year college or university.
• 7+ years’ experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams; including 3+ years’ experience in one or a combination of the following areas: Key Account/Sales, Management, Marketing, Reimbursement Management or Institutional sales preferred.
• 3+ years’ experience managing complex accounts, including large academic centers and hospitals, with demonstrated success in strategic account management.
• Demonstrated healthcare ecosystem thinking, technology/digital engagement proficiency, and deep understanding across one or more therapeutic communities, with a strong record of therapeutic area and product knowledge expertise.
• Strong business acumen with the ability to collaborate across functions in a matrixed environment to build thoughtful, strategic account plans aligned with customer and organizational goals.
• Candidate must reside within the assigned territory or in a territory immediately adjacent to the assigned territory, provided the residence is within reasonable proximity to a major commercial airport.
• The candidate must be able to travel 60-80% of the time over a broad geography, and they must be able to drive and/or fly throughout the entire territory.
• Must have a valid driver’s license.

Desirable Requirements

Prior experience engaging with assigned accounts and building strong, collaborative relationships.