PSC Registration Representative

Responsibilities

• Greet customers appropriately. Treat all customers in a courteous manner
• Ensure patient registration is completed accurately and on time
• Data entry as needed
• Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. Diagnosis codes, UPIN information, etc.
• Handles customer inquiries by telephone and in-person
• Collects payment, if applicable.
• Maintains required records and documentation.
• Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Assists with compilation of monthly statistics and data.
• Performs basic clerical duties, i.e. filing, faxing, preparing mail.
• Demonstrates organizational commitment and values of Quest Diagnostics
• Adheres to departmental and company policies
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
• Orders necessary supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Qualifications

Required Work Experience: One year customer service experience; Keyboard/data entry and PC experience

Physical and Mental Requirements: Extensive use of phone and PC; Prolong standing/sitting; Fine dexterity with hands/steadiness; Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time; Talking; Vision - requires constant mental visual attention to details; Walking; Balancing; Bending/Kneeling; Pushing/Pulling; Reaching/Twisting

Knowledge: Medical Terminology preferred. The position requires the ability to effectively communicate in English.

Skills: Must be flexible and available based on staffing requirements; weekends, holidays, and overtime. Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups. Demonstrates good organization, communication, and interpersonal skills. Capable of handling multiple priorities in a high-volume setting. Type at least 30 WPM, accurately. PC skills and MS Office applications. Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Education: High School Diploma or Equivalent (Required)

Languages: English (Required)