PSC Registration Representative
Quest Diagnostics
Summary
Responsible for all PSC (Patient Service Center) front office duties, including customer service, data entry, insurance billing and payments, problem resolution, following HIPAA regulations, and ordering office supplies.
Job description
Responsibilities
- Greet customers appropriately and treat all customers in a courteous manner
- Ensure patient registration is completed accurately and on time
- Data entry as needed
- Call clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information such as diagnosis codes and UPIN information
- Handle customer inquiries by telephone and in person
- Collect payment, if applicable
- Maintain required records and documentation
- Read, understand, and comply with departmental policies, protocols, and procedures
- Assist with compilation of monthly statistics and data
- Perform basic clerical duties such as filing, faxing, and preparing mail
- Demonstrate organizational commitment and values of Quest Diagnostics
- Adhere to departmental and company policies
- Report on time to work following attendance guidelines
- Answer the telephone in a friendly and helpful manner
- Use established protocols for reporting customer complaints
- Ensure HIPAA compliance regulations are followed and use test translation tables
- Complete all required training
- Order necessary supplies
- Complete special projects as requested by supervisor or manager
Qualifications
Required Work Experience: One year customer service experience; keyboard/data entry and PC experience.
Knowledge: Medical terminology preferred. The position requires the ability to effectively communicate in English.
Skills
- Must be flexible and available based on staffing requirements, including weekends, holidays, and overtime
- Must have strong communication skills and be able to speak clearly and effectively communicate to customers and peer groups
- Demonstrates good organization, communication, and interpersonal skills
- Capable of handling multiple priorities in a high-volume setting
- Type at least 30 WPM accurately; PC skills and MS Office applications
- Able to make decisions based on established procedures and exercise consistent, independent, sound judgment
Education
High School Diploma or Equivalent (Required)
Languages
English (Required)
Requirements
- One year customer service experience
- Keyboard/data entry and PC experience
- High School Diploma or Equivalent
- Ability to effectively communicate in English
- Type at least 30 WPM accurately
- PC skills and MS Office applications
- Strong communication skills
- Good organization, communication, and interpersonal skills
- Capable of handling multiple priorities in a high-volume setting
- Flexible and available based on staffing requirements, including weekends, holidays, and overtime
- Able to make decisions based on established procedures and exercise sound judgment
- Medical terminology preferred
Benefits
- Medical, Dental & Vision
- Supplemental Health Insurance
- Well-Being Programs
- Health Assessment Program
- Mental Health Program
- Vacation & Flex Time
- 6 Holidays + MyDay
- Financial Coaching
- 401(k) Matching
- Employee Stock Purchase Plan
- Life Insurance
- Disability Insurance
- Flexible Spending Accounts
- Annual Incentive Plans
- Matching Gifts Program
- Education Assistance
- Career Advancement Opportunities
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.