Psychiatric Support Staff - Campus Clinic (Full-Time)
Pine Rest Christian Mental Health Services
Summary
As a Psychiatric Support Staff at Pine Rest, you'll be part of a tight-knit team that believes in the healing power of your expertise and compassion. Under direct supervision, you will plan, implement and complete assigned administrative and clinical projects, providing clinical support to medical staff including prescription refills, taking vital signs, and recording medical history.
Job description
What Will You Do?
As a Psychiatric Support Staff at Pine Rest, you'll be part of a tight-knit team that believes in the healing power of your expertise and compassion. Under direct supervision, you will plan, implement and complete assigned administrative and clinical projects, providing clinical support to medical staff including prescription refills, taking vital signs, and recording medical history.
Principal Duties and Responsibilities
- Offers support to team (check in/out of patients, answering and triaging patient phone calls, opening/closing responsibilities)
- Offers administrative support including answering questions, scanning and copying, letters of correspondence, monitoring psychiatry staff schedules
- Check vital signs as assigned for people receiving psychiatric services
- Maintain composure in environments of elevated stress, professionally and calmly handling crisis calls to determine appropriate next steps
- Complete phone triage, document calls, and collaborate with the interdisciplinary team
- Works effectively and collaboratively in a multi-disciplinary team to ensure excellent patient experience
- Performs related office duties such as patient registration, insurance verification and courtesy phone calls
- Responsible for data entry and maintaining medical records in Electronic Medical Record system, including assisting physicians in completing medical records
- Releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc.
- Prepare medication refill requests, verifying pharmacy information, last visit, last fill, insurance, pick up or mail etc.
What Does This Role Require?
- A minimum of three years of progressively responsible support services work preferred
- Position prefers individual to be a registered or certified Medical Assistant; ongoing CEU credit requirements must be met yearly
- Experience in a behavioral health / psychiatric facility preferred
Requirements
- A minimum of three years of progressively responsible support services work preferred
- Registered or certified Medical Assistant preferred
- Ongoing CEU credit requirements must be met yearly
- Experience in a behavioral health / psychiatric facility preferred
- Must maintain composure in environments of elevated stress
- Works effectively and collaboratively in a multi-disciplinary team
Benefits
- Medical, Dental & Vision
- Life Insurance
- 403(b) Retirement Match
- Generous PTO
- Tuition Assistance
- Loan Forgiveness
- Employee Assistance Program
- Gym Membership Discount
Company overview
Pine Rest Christian Mental Health Services is a leading nonprofit behavioral health provider founded in 1910 in Grand Rapids, Michigan. As the second largest non-profit behavioral health provider in the United States, Pine Rest offers a comprehensive continuum of mental health services across Michigan. The organization provides psychiatric urgent care, inpatient and partial hospitalization programs, residential treatment, outpatient counseling, teletherapy services, addiction treatment and recovery programs, extensive child and adolescent services, senior care programs, and specialized assessment clinics. Guided by Christian values and professional excellence, Pine Rest serves people of all cultures, religions, and backgrounds while maintaining its faith-based heritage. The organization operates multiple clinics across Michigan including locations in Grand Rapids, Kalamazoo, Holland, Traverse City, and other communities, providing 24/7 crisis support and evidence-based treatments for mental health conditions. Accredited by The Joint Commission and CARF International, Pine Rest combines clinical expertise with compassionate care to address the full spectrum of behavioral health needs.